FREQUENTLY ASKED QUESTIONS
These FAQ's have been updated to include information from EBL's Responses
to the 2006 Customer Satisfaction Survey.
What is the NIH Public Access Policy?
The NIH Public Access Policy is meant to ensure that the public has access to research that has been funded by the National Institutes of Health (NIH). Under this policy, a paper must be submitted to the PubMed Central repository if it meets ALL of the following conditions:
- is peer-reviewed AND
- is accepted for publication in a journal on or after April 7, 2008 AND
- arises from:
- Any direct funding (full or partial) from an NIH grant or cooperative agreement active in Fiscal Year 2008 (October 1, 2007 – September 30, 2008) or beyond, or;
- Any direct funding (full or partial) from an NIH contract signed on or after April 7, 2008, or;
- Any direct funding (full or partial) from the NIH Intramural Program, or;
- An NIH employee.
The policy does not apply to non-peer-reviewed materials such as correspondence, book chapters, and editorials.
How can I identify if my funding agency is part of the NIH?
What is PubMed Central (PMC)?
PubMed Central (PMC) is the NIH digital archive of free full-text biomedical and health sciences journal articles. This online repository, which offers free and unrestricted access to the public, was developed and is operated by the National Center for Biotechnology Information (NCBI), a division of the National Library of Medicine (NLM) at the NIH. Most articles available in PubMed Central appear as citations in PubMed with direct links to the full-text article.
What is the difference between PubMed and PubMed Central (PMC)?
PubMed is a database that contains over 17 million citations and abstracts of articles from life science, medicine, veterinary medicine, and biotechnology journals. It includes some links to full text articles in PubMed Central and other locations.
PubMed Central (PMC) is an online archive of over 1 million full-text articles that are provided for free to the public. Most articles have a corresponding citation in PubMed. PMC contains additional material, such as book reviews, that are considered out of scope for PubMed.
My research is partially or wholly funded by the NIH. When I submit an article to a journal for publication, do I need to tell the journal I have to follow the NIH Public Access Policy?
To assist authors in securing permission for the deposit of articles into PubMed Central, Vanderbilt University provides an NIH Public Access Policy Amendment to Publication Agreement. VUMC authors funded by NIH should submit this form to journal publishers at the time of manuscript submission.
How do I find out about a particular journal title’s compliance before I submit a paper for publication?
The Eskind Biomedical Library has developed an online search tool, the Journal Publisher Compliance Database, to aid researchers in finding information on a particular journal title’s compliance. A VUnetID and password are required to access the database. It is searchable by journal and or journal abbreviation.
Eskind's Journal Publisher Compliance Database covers journals in the health and biomedical sciences held by the university. The search tool will be updated on a regular basis to reflect any changes in a journal’s policy regarding NIH compliance. If a journal is not found by using the compliance search tool, use the AskELIS service on the library’s website for assistance in finding the information. The NIH website also lists journals that submit articles to PubMed Central.
What kinds of information does the Journal Publisher Compliance Database provide?
The JPC database informs the user on the NIH policy compliance information for each title through one of 5 standardized messages:
- The journal submits on behalf of authors and thus no further action is required by the author;
- The journal publisher submits on behalf of authors to PubMed Central but the corresponding author will receive an email notification to log into the NIH Manuscript Submission System and approve the submission.
- The journal publisher allows authors to submit their manuscript to PubMed Central but there may be special considerations and the author may need to check with the publisher directly;
- The journal’s compliance with the NIH policy is unclear and the author may need to contact the publisher directly; and
- The publication falls outside the scope of the NIH policy.
What journals are compliant with the NIH Public Access Policy?
What do I do if the journal offers to submit for a fee?
Some publishers offer a fee-based service through which the publisher will deposit a copy of an article in PMC upon a journal’s publication. Authors who do not select this fee-based service are typically able to submit a copy of their manuscript to PMC themselves after an embargo period, often defined as 12 months after the print publication; see Eskind's list of fee options of major publishers for further details. If still unclear, the author should submit Vanderbilt’s NIH Public Access Policy Amendment to Publication Agreement at the time of their manuscript submission. Once signed by the publisher, this agreement secures the right to deposit the manuscript into PubMed Central.
If I must submit my paper to PubMed Central myself, when do I do it?
The final, peer-reviewed manuscript must be deposited into PubMed Central no later than 12 months after the date of publication. Depending on the journal, the author may be required to submit the paper to PubMed Central, or the journal may submit the paper on the author’s behalf. The timing of submission may also be determined by the journal’s individual policy.
Which version of the manuscript needs to be submitted to PubMed Central?
The policy requires submission of the final peer-reviewed manuscript, which is the final version of the peer-review article accepted for journal publication, including all modifications from the peer review process. This version may or may not be different from the final published article, which is the journal’s authoritative copy of the article, including all modifications from the publishing peer review process, copyediting and stylistic edits, and formatting changes. See the NIH FAQs for more information.
How do I submit my paper to PubMed Central?
The NIH has a manuscript submission tool for authors, or third-party designees, to use to post a paper to PubMed Central (PMC). To deposit a manuscript, authors should follow the procedures provided on NIH’s site, consult the User's Guide (PDF format) and, if needed, use the tutorial to complete this process.
The NIH Manuscript Submission (NIHMS) process is as follows:
- Authors, or a representative, log on to the NIHMS to submit a copy of the accepted peer-reviewed manuscript and associated files (e.g., Microsoft Word document and figures).
- The submitter designates the NIH funding that supported the manuscript (use the grant number).
- The Principal Investigator (PI) of the designated funding approves the submission, and affirms that copyright allows deposit to PMC.
- The NIHMS will convert the deposited files into a standard PMC format, and will email the PI to review the PMC-formatted manuscript to make any necessary corrections and approve its release.
- The NIHMS will automatically send the article to PMC for public posting after the delay period specified during submission.
Some journals will deposit peer-reviewed manuscript files on behalf of authors, possibly charging an additional fee for this service. When this happens, authors still have to provide the associated award information, and review and approve the article. Authors will be contacted by email to complete the process.
What are the different ways to access the manuscript tool for PubMed Central?
Several log in options are available to authors to submit articles to PubMed Central through the NIH Manuscript Submission System (NIHMS):
- eRA Commons (for NIH extramural principal investigators, grantees or applicants)
- NIH Login (for intramural NIH scientists and staff)
- Wellcome Trust (for Wellcome Trust grantees and staff)
- Publishers that have registered for an NIHMS Publisher Login account
- HHMI Login (for HHMI-funded investigators)
- MyNCBI (for others)
On the NIHMS log in page, select the preferred log in method from the options listed. Each option requires a different username and password to log in. Authors or their representatives should note which option is used when adding a manuscript, and use the same one each time to avoid duplicating submissions. Once logged in, click on the green "submit new manuscript" button and click "Continue". Information needed during this process includes the journal publishing the article, the manuscript's title, the grantee's name, and the grant number. The NIHMS allows for searching by grantee name and also offers journal name completion. Consult the User's Guide (PDF format) for more instructions in how to use the NIHMS.
The policy states that NIH applications, proposals or progress reports must include the PMCID for any references. What is that and how do I find this?
PMCID, or the PubMed Central identification number, is located in the PubMed/Medline record of an article when using the abstract view. The PMCID is not the same as the PubMed Identification number (PMID). If a PubMed Central reference number is not yet available, include the NIH Manuscript Submission system reference number (NIHMS ID) instead. For more information, see the Public Access Training slide presentation (PowerPoint required).
Where can I find help for other questions I may have?
The library’s information desk can answer questions by phone (936-1410) or by email through the AskELIS service. Please also consult the FAQs from the NIH regarding the public access policy for further assistance.
Are there any Mac computers in the library?
The Library does not have any Macs available to the public. Vanderbilt University
has three computer labs.
Can I install software on the library's computers?
Library workstations are locked down for security and safety; therefore loading of personal software is not allowed.
You can temporarily install educational software on library-provided laptops and multimedia workstation.
When the computer restarts your installed programs and files will be erased.
Can I save large files to a library computer's hard drive?
You can temporarily save files to the workstation's desktop. These files can then be e-mailed to yourself.
Files saved to the desktop will be deleted when the machine restarts.
If you are working with a library laptop, you can check out a flash drive for large files or ask for a laptop
with CD burning capability. You will need to provide your own storage device: ie. floppy disk, CD,
or flash drive. CDs and floppy disks are available for purchase at the Circulation Desk for $1.00 each.
Can I use CDs in the library?
You may use CDs in the library's laptops. If installation is required, the installed programs and files will
be erased when the computer restarts or shuts down.
The library also offers many educational CD-ROMs that can be checked out from the Service Desk and viewed at
the multimedia workstation. Ask the Library staff for assistance.
How can I use the library computers to edit my paper/presentation, since the library does not have Word or Powerpoint on the public workstations?
EBL's core mission includes supporting patient care, research, and education, rather than serving as a computer lab. The library provides access to Microsoft Office on laptops available for checkout and a row of four workstations located just before the study carrels on the first floor. These laptops and workstations are reserved for VUMC personnel.
The library has investigated the possibility of adding Microsoft Office applications to the public workstations (maintained by Network Computing Services (NCS)). At this time, though, adding such applications is not feasible as NCS does not provide support for the Office suite.
Patrons can use an online programs with features similar to Microsoft Office, such as those offered by Google or Zoho.
Additionally, dedicated computer labs provide access to Microsoft Office suite applications. Light Hall also has a computer lab for medical student use.
How can I connect my own laptop to the network when in the Eskind Library?
Patrons may bring their own laptop and connect to the library's network. You will not have access to
printing. You can access the network wirelessly or with an Ethernet cable.
Vanderbilt students and staff can easily configure their computer for the wireless network by accessing the
SSID site and entering their
VUnet ID and password.
Can I use my own Ethernet cord?
Yes. Ethernet jacks are located in all the study rooms and along the long study counters on the 2nd and 3rd floors.
How can I make color copies/slides of journal articles?
The Library does not have a color copier. However, the library does have a Scanner Workstation located behind the Patient Information Desk.
The scanner is available for VUMC primary clientele and may be scheduled using an online form. Ask the library staff for assistance.
Color copies can be made at the VUMC Copy Center,
Rm. 112, Light Hall, and at Kinkos on West End Ave.
Where are the files that I save to the desktop of a library laptop?
Files saved to the laptop desktops are erased at the next Restart or Shut Down. To save a file, e-mail it to yourself
or use a storage device: ie. floppy disk, CD, or memory stick.
As an alumni, can I have access to the library's electronic resources?
Vanderbilt alumni have access, reading, and borrowing privileges in all divisions of the Jean and Alexander Heard
Library upon presentation of a valid University alumni card.
The Vanderbilt Card Office issues cards for Vanderbilt University alumni, and the
Medical Center Card Office issues cards for Vanderbilt University Medical Center schools and program alumni. The Medical Center Card office is located in D-2107, Medical Center North, just inside the entrance opposite the Eskind Biomedical Library. Hours are
Monday-Thursday, 8:30am-4:30pm; Friday, 10:00am-4:30pm. The office is closed for lunch from 1pm-2pm.
Alumni who come to the Library can access restricted electronic resources; no remote access is available due to licensing agreements. We have created the Alumni Digital Library
to provide Vanderbilt University School of Medicine alumni access to relevant resources such as alumni services,
continuing education opportunities, Vanderbilt publications, event calendars, professional associations, and library services.
The Alumni Digital Library provides quick access to useful information on freely available online medical resources, such as websites on clinical trials, grants/funding, drug information, consumer health, and reference information.
This site requires a user name and password. Details on obtaining a user name and password are available on the log-in screen.
Can the library order the missing issues of a journal?
The Library attempts to acquire missing journal issues in order to have a complete collection. If the library does not have the article
or book that you need, it can be ordered through Document Delivery Service/InterLibrary Loan Service. You may complete a form at the
Service Desk or complete the form online.
If the article is determined to be missing, the requested article may be delivered to you
free of charge. Be sure to indicate on the form that the article is missing or not owned by the Library.
How can I find out to which electronic journals the library subscribes?
The Eskind Biomedical Library subscribes to over 3700 electronic journals. Access to all EBL’s digital resources, including electronic journals, is available through the Eskind Digital Library . Through this portal, the quickest way to get to the title you seeking is to search the full title or the title abbreviation in the keyword search in the upper right side. Additionally, to view an alphabetic listing of electronic journals only, click the "Electronic Journals" button on the left sidebar; to view resources arranged by subject area select the "Resources by Subject" sidebar button. Other electronic journals are available through the Vanderbilt University Heard Library at their E-Journal page. All electronic journals are linked through ACORN, the library catalog.
How do I access Vanderbilt-restricted resources (ie. Harrison's, Ovid, etc.) from home?
Vanderbilt University faculty, students, and staff can access the Eskind Digital Library from any computer with an Internet
connection. Most resources are available off campus as well as on campus to the current Vanderbilt community.
On campus users of the Digital Library are recognized as members of the Vanderbilt community by virtue of connecting to the Vanderbilt
network. Off campus users have to "authenticate" themselves by supplying their VUNet ID and password. After completing this step, the Digital Library will
recognize users as members of the Vanderbilt community.
There are two ways in which you can authenticate:
- At the Digital Library page, click the link "Authenicate with your VUNet ID and Password" Enter your VUNet ID and password.
- Click on any Digital Library title with a shield icon
next to it and you will be prompted to supply your VUNet ID and password.
Your authentication (or log-in) lasts as long as you keep your web browser open.
I need help with my VUNet ID required to access library resources from home.
Your VUnet ID and password are required to access restricted library resources from an off-campus location. Users can activate their
VUnetID, change their password, or inquire about forgotten passwords on the VUnet page.
If you need other assistance with your VUnetID, please contact the ITS Help Desk at 343-9999.
If the library doesn't have the journal, how can I get the article I need?
You may use the Eskind Library Document Delivery Service (DDS) to request a copy of any article you need. Simply request an article
through the online order form which explains the procedure for ordering, the price, and the options for delivery. There is also contact
information for DDS staff if you have questions regarding this service.
To avoid the purchase of low-usage journals, the Eskind Biomedical Library provides just-in-time delivery of information necessary
for patient care, education, and research by subsidizing the purchase of articles not held by the VU libraries. For any material held by
the VU libraries, there is a $4.00 charge. This charge is the basic amount necessary for cost recovery of staff retrieval and
photocopying of these materials.
Please ensure that you have checked the following resources prior to submitting your Document Delivery Form request in order to avoid
the $4.00 charge: the Eskind Digital Library, PubMed,
the Heard Electronic Journals, and Acorn, the library catalog. If you need
assistance searching these resources, please contact an information specialist at (936-1410).
What are Athena and Kudzu?
Athena is the virtual catalog of a consortium of Nashville libraries. Patrons may search the Athena catalog in order to determine if any participating institutions have an item, and if so may set up an interlibrary loan request with their respective library.
Kudzu is very similar, only that it is a network comprised of southeastern research libraries which have agreed to share their collections with each other. Both catalogs allow Vanderbilt affiliated users access to a greater pool of resources.
I'm a Vanderbilt patient looking for information on my medical condition or disease.
An excellent resource for information about a medical condition is your primary care doctor, who can discuss your concerns and be very
helpful in explaining to you and/or your family members your overall condition, treatment goals, and options. Your doctor can also be an
excellent source for referrals to appropriate specialists in your area or for second opinions. As a Vanderbilt patient, your doctor can
authorize a "Prescription for Information" form to be "filled" by the library.
The Eskind Library's Consumer Health Digital Library is also a good place for information. It includes links to authoritative medical
information from well-established organizations such as:
The Medical Library Association has a guide and a listing of the top 100 recommended consumer health websites and a list of the most useful top 10 websites.
Why am I asked for another ID and password when accessing some electronic journals?
Remote access to EBL's restricted resources requires you to authenticate yourself as currently affiliated with Vanderbilt. When
connecting remotely to a restricted resource (such as Web of Science, Stat!-Ref, most electronic journals, etc.) from the Eskind Digital
Library or through Acorn you will be prompted to supply your VUnet ID and password. For the rest of that browser session you will stay
authenticated and be able to jump back and forth from EBL-restricted resources to Heard-restricted resources without getting prompted
again for your VUnet ID and password. All you need is your VUnet ID and password -- no other special programs or configurations are needed.
However, some publishers require an additional level of security before providing access to their electronic journals. These journals
may solicit users for an additional ID and password supplied to the library by the publisher or vendor (NOT your VUnet ID). In most
cases, you will find these additional passwords available on the Eskind Digital Library page under the entry of the journal name.
How can I access WizOrder or StarPanel from the library?
The Library has a dedicated workstation with Horizon Expert Orders (formerly WizOrder) on it. This workstation is located on
the counter of the Patient Information area across from the Service Desk.
The EBL Digital Library provides quick links to other clinical applications available at VUMC, including Starpanel, StarChart, and
related e-documents. These resources can be accessed via the Clinical Applications button on the sidebar of the digital library. Library
staff can assist users in locating these resources.
How do I access articles directly from PubMed?
Within PubMed, current Vanderbilt faculty, students and staff have the ability to view many electronic journals to which the Eskind
Biomedical Library subscribes. PubMed serves as a gateway to EBL online journal subscriptions, matching article citations to Vanderbilt's
corresponding electronic journals.
In the example below, this journal article within Archives of General Psychiatry has three hyperlinked buttons below the citation.
(This citation is shown in PubMed’s “Citation” display view.) The one at the left ("Full Text at Archives of General Psychiatry")
is supplied by the journal publisher. Publisher-supplied links will not always recognize you as a Vanderbilt user.
You should chose the middle "Online Vanderbilt" icon, which links to EBL's online subscription. Selecting this link allows you to
access the fulltext of the article via EBL's subscription. The button to the right, "Local Catalog" will indicate when paper versions
of the journal are available.
Why can't I access Up-To-Date® from my computer at home?
As you know, EBL already provides a campus-wide subscription to UpToDate®. A license to enable the entire VUMC community to access this resource remotely would cost in excess of $450,000, an amount that comprises roughly 20% of the EBL's collection budget. Dedicating this much funding to a single resource would necessitate cancellation of other resources that users find equally valuable and would negatively impact the overall collection.
You can learn more about individual subscriptions at: http://www.uptodate.com/.
EBL team members will continue to pressure UpToDate® to move to a more feasible financial model.
Why can't I access back issues (especially older ones) in most of the electronic journals?
The library is always working toward purchasing electronic journal backfiles (accessibility to older volumes of journals). EBL's current backfiles include: Nature (1960-present); Lancet (1823-present); Science (1880-present); Annual Reviews (first volume of each title-present); the American Journal of Physiology (1898-present); Journal of Pathology (1982-present); Cell Press titles, Wiley Neuroscience & Medicine titles; the Clinics of North America; Blackwell titles; and Sage title. As funds at the end of the fiscal year allow, EBL always considers resource additions based on medical center priorities and user requests. As EBL’s journal subscriptions are continually being extended with the addition of backfiles, it’s best practice to search the EBL’s Digital Library for the journal title and consult the text which appears below the title indicating the coverage afforded by the subscription.
Can I save the searches that I run in PubMed?
My NCBI
is a service offered by PubMed.
Using the free registration, the service allows you to customize your PubMed searching: saving searches, setting up e-mail alerts for new
content, using the LinkOut feature, and filtering capabilities. A tutorial is also available. For more information, contact the Library
at 936-1410.
How can I get help with MEDLINE searches?
The library has many opportunities for you to receive assistance. You may get brief assistance from library staff at the library service
desks, or by calling 936-1410. The library offers training in MEDLINE searching as well as in other databases. See the Training Schedule
linked through the Ask ELIS page.
You may also benefit from using the SearchDoc service linked from the Ask ELIS page. SearchDoc will assist you with your search strategy
design as well as recommend additional, useful resources on your topic when applicable. Use of SearchDoc is restricted to current
Vanderbilt faculty, students, and staff.
If you are a current Vanderbilt faculty, student, or staff, you are encouraged to see all the services available to you under the Programs
button on the About Eskind page.
If you are not part of the Vanderbilt community, for research assistance please contact the Service Desk at 936-1410.
How can I get results from a MEDLINE search on the same topic each month?
You can setup a monthly search yourself in some databases. PubMed allows you to retain search strategies and update searches through
the My NCBI service. Other databases, although they may not allow saved search strategies, do allow for running searches on only the
current update. Call the library, 6-1410, for more information if you wish to try setting up "current awareness searches" yourself.
Please see the Ask ELIS page or the Request a Service page for all the services available to you from Eskind Biomedical Library.
How can I find the correct abbreviations used to cite medical journals?
When converting a medical journal abbreviation to full title or vice versa, a helpful tool to use is the Journals Database linked from
the left sidebar of PubMed. The Journals database can be searched using the journal title or words from the title.
Another resource, available for download, is the List of Serials Indexed for Online Users. This list contains journals in MEDLINE as well
as other serial titles.
With my schedule I can't get to the library for training? Is there a way that I can access training from my office or home?
EBL provides access to a variety of customized training materials and services through the digital library, including on-demand training
classes in requestors' offices or the EBL; 24-hour Web-based instruction via the EBL Learning Site; and virtual assistance via Search Doc
and BioSearch Doc.
The digital library also contains links to relevant online tutorials for major medical and bioscience resources, and library staff are
currently compiling a more comprehensive list of tutorials. In addition, all library staff members are available to provide basic resource
assistance during regular service hours.
How do I recall a library book from the library?
There are two ways that you can recall library materials. You must have a current library record and know your social security number
in order for the recall to be processed. On the Eskind Digital Library
there is a box labeled If you click on this box, you will be taken to a forms page. Just look for "Recall Items."
Acorn - the library
catalog will provide a direct link to "recall" an item. Go to "Request Forms" to request the recall. You can also come into the library
and request the recall or call 936-1410.
How do I renew my book?
There are two ways to renew a book. You must have a current library record and know your social security number in order for the renewal
to be processed. On the Eskind Digital Library page you will see a box
labeled Click on this box and you will be taken to a forms page. Click on the "Renew Items" link.
You also may use the "Request Forms" link on the top red bar in Acorn - the Library Catalog
to access the Renewal Form. In addition, you can come into the library or call 936-1410 to request a renewal.
How many volumes does the library own?
EBL's collection development philosophy focuses on enabling information use at the point of need. EBL provides an extensive digital
library of electronic journals, books, databases and other resources, in addition to over 200,000 print volumes. To preserve biomedical
history, EBL provides a unique collection of rare books, photographs and historical items in its Historical Collection, and the Medical
Center Archives serves as a repository for manuscripts and institutional records that reflect the history of the medical center and the
history of medicine. For more information about our collections go to the About Eskind Collections page.
I would like the library to buy this book.
The library has an online form available to make library purchase recommendations easier. The form accomodates any type of material, from
books to journals to electronic resources. Complete the Suggest a Purchase form found in the Request a Service page. The library's
Collection Development Team will then consider your request. If you are in the library and prefer to fill out a paper form, forms are
available at any of the service desks.
I'd like to donate some books to the library. Who should I contact?
Thank you for your interest in the library's collections. Contact Julia Strickland in Eskind's Technical Services area to find out about donating materials to the collection.
Is it possible to come into the Eskind Library to view the art exhibits?
Yes, you are welcome to see the art exhibits in the library. Currently the library houses many Chihuly glass pieces and works by Red Grooms as well as other artists.
What is my Acorn user ID and PIN?
Your Acorn User ID usually is your Social Security Number without dashes. Your Acorn PIN is initially set as the first four digits of
your Social Security Number unless you have previously changed it in Acorn.
For those in the Physician Liaison Program, your Acorn User ID is the number printed on the back of your PLP library card. Your PIN is the first four digits of your User ID.
Notes: Your password will be overwritten by your Acorn PIN periodically. Click here to retrieve your Acorn PIN.
Email "document.delivery@vanderbilt.edu" or call 936-1410 for additional information.
Who can have access to the Eskind Biomedical Library?
It's hard to find some forms for service requests.
To make EBL's Service Requests webpage more visible and easily accessible, the library has linked service request forms from the top portion of the Digital Library screens.
This will enable users to get to online forms more quickly for suggesting a resource purchase, placing a course reserve, renewing materials, requesting reference and searching assistance, and other services.
Why can't I use cash to make copies anymore?
The administrative costs of handling cash have made providing coin-operated copy machines and accepting cash payments prohibitive.
EBL accepts credit cards, Commodore Cards, and
departmental 1180s as payment. A link
to the Commodore Card website is available from the Digital Library for users to add funds to their account.
We understand that users sometimes may need a quick copy of a few pages and may not have a credit or Commodore Card handy. User
satisfaction is paramount to EBL staff. Staff will gladly accommodate requests to copy 2-3 pages on the staff copy machine.
EBL will continue to monitor options for copy card, printing, and document delivery payments in order to make such transactions as
user friendly as possible.
How do I access my e-mail from home?
First, make sure you have a browser which supports Secure Sockets Layer (SSL) connections. Both Microsoft Internet Explorer and
Netscape Navigator support this protocol. Connect to: https://email.mc.vanderbilt.edu and follow the instructions. For more
information, see the Questions about VUMC Email page.
How do I update the contents of the Physician Referral Directory?
VUMC Marketing is responsible for updating information in the Physician Referral Directory. Please contact the Vanderbilt University
Medical Center Marketing Office at 936-0301.
I have a comment regarding my experience as a Vanderbilt Medical Center patient.
Please contact the Office of Patient Affairs at (615) 322-6154.
I have a correction or update to a Vanderbilt Medical Center web page.
Please contact Medical Center Communications at (615) 343-1659.
I have a question about my bill from Vanderbilt or about my health insurance coverage.
For questions about a patient bill, please call Vanderbilt Patient Accounting at (615) 936-0910. Questions about health insurance coverage should be directed to your health insurance provider first. Regarding your insurance coverage at Vanderbilt, you can call the Managed Care Services office at (615) 936-6030.
If you have an appointment with a specific physician or department, you may wish to contact them directly; the Department and Centers directory is available online.
I would like to donate or sell my body or a part of my body to science.
For information about donating your body to science, contact Tennessee Donor Services at (615) 234-5265 (local) or 1-888-234-4440. For information about donating an organ to Vanderbilt, contact the Anatomical Donation Program at Vanderbilt at (615) 322-7948. Vanderbilt does not purchase organs.
I'm looking for information about a family member who is a Vanderbilt patient.
Please call Patient Information at (615) 322-1000.
I'm looking for information on Vanderbilt physicians, departments, or treatment centers.
Where can I find information on clinical studies done at Vanderbilt?
The Vanderbilt University Medical Center is active in research and therefore supports many clinical trials. The Vanderbilt Clinical
Trials Center is the site for comprehensive information on active trials at Vanderbilt. At this site, information can be selected for
patients, investigators or sponsors.
Other information can be found on specific department or center sites, such as the Vanderbilt-Ingram Cancer Center and the Department of
Urologic Surgery.
For more information assistance, if you are a current Vanderbilt faculty, student, or staff, you are encouraged to see the Research
Informatics Consult Service page for all the research services available to you. You may seek assistance with your topic by calling
936-1410.
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