School of Nursing Events
Disclosure: The How and When of Communicating About Unexpected Outcomes and Errors
8:00 am - 3:00 pm
Presenter: James W. Pichert, Ph.D.
$100 - VUMC/PARS associates\; others - $200. VUMC participants should inquire regarding eligibility for fee waiver.
Healthcare providers face a variety of challenges when confronted with situations where adverse events or errors occur. Most often, healthcare professionals are left to deal with patient/family perceptions of care provided, their expectations for error resolution, and potential institutional costs without the skills needed to successfully navigate the disclosure process. This program teaches effective disclosure skills through case-based discussions and interactive exercises. The optional afternoon Train-the-trainer session prepares participants to implement similar programs in their home institutions.
Hosted by: Vanderbilt Center for Patient and Professional Advocacy
Contact: Carly Swindell