Vanderbilt University Medical Center created the Center for Patient & Professional Advocacy (CPPA) in early 2003 under the direction of Gerald B. Hickson, MD, Associate Dean for Clinical Affairs.
Mission: The CPPA's mission is to promote patient and professional satisfaction with healthcare experiences and restrain escalating costs associated with patient dissatisfaction. We pursue our mission through the CPPA's inter-related functions of research, teaching, and intervention services.
| Vision: The CPPA will be a recognized leader in ongoing quality improvement, promotion of patient safety, and reduction of malpractice risk through interventions based on patient and family assessments of healthcare services. |