About Us

CPPA Mission: To promote patient and professional satisfaction with healthcare experiences and restrain escalating costs associated with patient dissatisfaction.

CPPA Vision: To be a recognized leader in ongoing quality improvement, promotion of patient safety, and reduction of malpractice risk through interventions based on patient and family assessments of healthcare services.

Administration and Staff

Gerald B. Hickson, MD, Sr. Vice President of Quality, Safety and Risk Prevention Brief Bio

Keith M. Rawlings, Administrative Director (Quality & Patient Safety)

Amy R. Thomas, Administrative Officer (Quality & Patient Safety)

Carol F. Moewe, Program Assistant (Dr. Hickson)

CPPA Faculty and Staff

William Cooper, MD, MPH, Director

James W. Pichert, PhD, Co-Director Brief Bio

Tom Catron, PhD, Chief Operating Officer Brief Bio

Ilene N. Moore, MD, JD, FCLM, Assistant Professor & Physician Liaison Brief Bio

Lynn E. Webb, PhD, Assistant Dean for Faculty Development; Physician Coach Brief Bio

Spencer Zachry, MBA, Accountant

Deb Toundas, Executive Secretary (Travel Coordinator)

M J Turner, Sr. Executive Secretary (Dr. Catron, Marbie Sebes)

Tina Willemain, Sr. Executive Secretary (Dr. Karrass, Dr. Moore, Dr. Pichert, Dr. Webb)


Biostatistics and Data Management

Charles F. Federspiel, PhD, Biostatistics

Jan Karrass, MBA, PhD, Manager, Data/Research

Robert Wohlfarth, Lead Computer Programmer/Analyst

Jayme Urich, Computer Programmer/Analyst

Nik Zakrzewski, Computer Programmer/Analyst

Amy J. Brown, Data Coordinator/Training Supervisor

Bernadette Cornett, Data Coordinator/Supervisor

Morgan Detrick, Data Coordinator

Marcina Egedegbe, Data Coordinator

Anna Eldridge, Data Coordinator

Marci L. Gregory, Data Coordinator

Rick C. Moore, Data Coordinator

Jackie Murray, Data Coordinator

Mercedes Smith, Data Coordinator

Sarah Sommer, Data Coordinator


Education and Media

Cindy S. Wedel, MPA, Program Manager

Anna Caruso Hayden, Education Program Coordinator


PARS Services

Marbie Sebes, Program Manager

Carl J. Keldie, MD, Physician Liason

Nancy Yelton, RN, MSN, Nursing Liaison

Sue Garey, Assistant Program Manager

John Lawless, Assistant Program Manager

Stephanie Marks, Assistant Program Manager

Heather Pottkotter, Assistant Program Manager

Brittney Jenkins, Program Coordinator

Kelly Blumenberg, Client Services Representative

Vinnie Lopes, Client Services Representative

David Toundas, Client Services Representative

Michelle Troyer, Client Services Representative


Established in 2003, the CPPA serves private, public, and academic medical centers and medical groups in their pursuit to make medicine kinder, safer and more reliable. With a wide variety of offerings based on over 20 years of research, CPPA tackles many of the important issues facing medicine today: