Leadership

Gerald B. Hickson, MD

Gerald B. Hickson, MD

Assistant Vice Chancellor for Health Affairs; Senior Vice President for Quality, Safety and Risk Prevention; Joseph C. Ross Chair for Medical Education and Administration; Professor of Pediatrics

Dr. Hickson is a pediatrician with a special interest in engaging patients and families as active participants in promoting safety and reducing unnecessary malpractice risk. His research, which led to the creation of the PARS® program, focused on understanding why families sue, why some physicians have a disproportionate share of claims and what can be done to address unnecessary risk and improve quality and safety. He presents internationally on risk prevention as well as addressing disruptive behavior and disclosing unexpected events and outcomes. Dr. Hickson is currently Chair of the Board of Directors at the National Patient Safety Foundation.

James W. Pichert, PhD

James W. Pichert, PhD

Co-Director, CPPA; Professor, Medical Education and Administration

Dr. Pichert is an educational psychologist with longstanding research experience on promoting health professionals’ patient-related interactions. His work over the past 15 years has focused on identifying metrics and methods that address preventable malpractice claims risk and transforming those metrics and methods into both local risk management initiatives and nationally-benchmarked profiles. Along with Dr. Hickson and others, Dr. Pichert developed the PARS® program for training peer “messenger” physicians to use profiled patient complaint data during interventions on high-risk colleagues.

Thomas F. Catron, PhD

Thomas F. Catron, PhD

Chief Operating Officer, CPPA; Associate Professor, Medical Education and Administration

Dr. Tom Catron is currently an Associate Professor of Medical Education and the Chief Operating Officer of the Vanderbilt Center for Patient and Professional Advocacy. He has been on the faculty at Vanderbilt University for over 20 years and served in a variety of capacities including director of the Division of Community Psychiatry, co-director of the Center for Psychotherapy Research and Policy, co-director of the Center for Excellence for Children in State Custody, and Executive Director of the Vanderbilt Community Mental Health Center. The Mental Health Center grew to become the third largest outpatient clinic at Vanderbilt University Medical Center. His program of clinical research focused on the development, implementation and evaluation of evidence-based treatments for children and youth and was supported by over $8 million in NIH funding...more...

Ilene N. Moore, MD, JD

Ilene N. Moore, MD, JD

Physician Liaison, CPPA; Assistant Professor of Medical Education and Administration

Dr. Moore is board certified in Family Medicine and Legal Medicine and is a member of the California Bar (inactive). She has extensive experience reviewing and evaluating medical malpractice claims files, and has served on numerous committees related to safety, quality improvement, ethics, and professional liability. Her work during the past five years has centered on how to proactively understanding how medical care in the broadest sense can remain safe, support patients and families, and be less likely to lead to unnecessary legal activity. At CPPA, she investigates the relationship between patient complaints and malpractice claims risk, peer review, and disruptive behavior among professionals, unnecessary risk and improve quality and safety.

Charles F. Federspiel, PhD

Charles F. Federspiel, PhD

Professor Emeritus of Biostatistics

With over 50 years experience as a respected biostatistician advising physicians in study design and data analysis, Dr. Federspiel has been associated with the CPPA since its beginnings. Dr. Federspiel was at the forefront of using comparative physician behavior profiles delivered by peer physicians to promote physician practice change.




Lynn E. Webb, PhD

Lynn E. Webb, PhD

Assistant Dean for Faculty Development and Physician Coach

Dr. Lynn Webb is Assistant Dean for Faculty Development and Assistant Professor of Medical Education and Administration at Vanderbilt University Medical Center, Nashville, TN. He teaches medical student courses in health care economics and physician-patient communication, as well provides coaching to practicing physicians who want to improve their communication skills. He serves on the faculty of Vanderbilt's Center for Patient and Professional Advocacy and the Office of Teaching and Learning in Medicine. Dr. Webb came to Vanderbilt in 1993 as director of the Vanderbilt Clinic and chief operating officer for the Vanderbilt Medical Group. He has also served as chief executive officer of the Vanderbilt Psychiatric Hospital and chief of staff to the Dean of the School of Medicine. He holds a Ph.D. in educational administration and higher education from Southern Illinois University, a Masters in business administration from the University of Illinois, and a Masters in counseling psychology from Illinois State University.