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CPPA Faculty and Staff
for VUMC Patient Complaints, contact the Office of Patient Affairs

Administration
Gerald B. Hickson, MD, Director
James W. Pichert, PhD, Co-Director
Tom Catron, Phd, Chief Operating Officer
Ilene N. Moore, MD, JD, FCLM, Assistant Professor & Physician Liaison
Stephen Entman, MD, Physician Liaison
Keith M. Rawlings, Administrative Officer
Ann Y. Loffi, Executive Secretary to Dr. Hickson
Mercedes Smith, Assistant to the Dean
Spencer Zachry, MBA, Accountant
Deb Toundas, Office Assistant IV
Anna Caruso, Education Program Coordinator
Rick Moore, Office Assistant IV
Carol A. Farina, Office Assistant IV

CPPA Biostatistics and Data Management
Charles F. Federspiel, PhD, Biostatistics
Jan Karrass, MBA, PhD, Manager, Data/Research
Ge Melody Yan, MS, Database Analyst

CPPA Research/Client Services Staff
John L. Hickman, Program Manager
Marbie Sebes, Program Manager

M. Bernadette Cornett, MA, Client Services Representative II
Mallory Ross, Client Services Representative II
Kelly Blumenberg, Client Services Representative I
Casey Griffith, Client Services Representative I
Meredith Kohn, Client Services Representative I
Lisa Barksdale, RN, Data Coordinator II
Kristie Parnell, Data Coordinator II
Renee Stein, Data Coordinator II

All may be reached at:
Center for Patient and Professional Advocacy
Vanderbilt University Medical Center
405 Oxford House
Nashville, TN 37232-4200
Phone: 615-343-4500 (CPPA office)

Fax: 615-343-8580 (Machine is in a non-public area, but we recommend that you call ahead if sending sensitive information so appropriate personnel can receive it directly)

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