To Complain About VUMC Services

Please Choose Type of Complaint:

  1. From Patient/Family Member
  2. From Referring Physician

If You're A Patient/Family Member

Vanderbilt Resources

To express concerns to Vanderbilt University Medical Center regarding the quality of care you receive there, please contact the Office of Patient Affairs by phone, fax, or US Mail:

Call

615-322-6154

Calling hours are 8 a.m.-4:30 p.m. weekdays. At other times, please contact the Vanderbilt Operator at (615) 322-5000 and ask for the hospital administrator on call.

Fax

615-343-4163

Send a Letter (US Mail)

Vanderbilt University Medical Center Office of Patient Affairs 1101-C VUH Nashville, TN 37232

You will receive a personal response.

Other Resources

The Tennessee Department of Health is also available to assist you with any questions or concerns:

Call

615-650-7100

Fax

615-650-7101 (fax)

Send a Letter (US Mail)

State of Tennessee, Department of Health
Bureau of Manpower and Facilities
Middle Tennessee Regional Office
710 Hart Lane, First Floor
Nashville, TN 37247-0530

Learn about your rights and responsibilities as a patient at VUMC (requires Adobe Acrobat reader available free by clicking here).

If you believe that patient privacy has been violated, please visit the VUMC Privacy Office website.

For complete information about the VUMC Office of Patient Affairs please visit the Office of Patient Affairs website.


If You're A Referring Physician

To express concerns to Vanderbilt University Medical Center regarding the quality of physician services please contact:

Physician Liaison Program

The intent of this program is to improve Vanderbilt's effectiveness in addressing referring physicians' concerns and meeting their consultation, patient care and continuing education needs. Physician Liaison staff assist physicians in making referrals, obtaining consultative and follow-up reports, and accessing medical center resources.

Call

In Nashville: (615) 936-6500
Toll Free: (800) 288-5000 ext. 6-6500