The How and When of Communicating Adverse Outcomes and Errors
March 4 - 5, 2010
Healthcare providers face a variety of challenges when confronted with situations where adverse events or errors occur, and few insitutions offer training to address such challenges. Most often, healthcare professionals are left to deal with patient/family perceptions of care provided, their expectations for error resolution, and potential institutional costs without the skills needed to successfully navigate the disclosure process. The How and When of Communicating Adverse Outcomes and Errors seeks to address this deficiency by providing a program that not only teaches participants necessary disclosure skills, but also prepares them to implement similar workshops in their home insitutions. Through participation and implementation of this program, healthcare professionals will replace ad hoc disclosure techniques with prepared, thoughtful, and well-communicated disclosure practices.
Learning Objectives:
After participating in this CME/CNE activity, attendees should be able to:
- Deliver bad news and apply disclosure principles to a variety of case scenarios;
- Discuss an overview of malpractice-related research and assess why people sue and who gets sued;
- Identify factors that either facilitate or hinder medical professionals’ willingness to disclose;
- Teach the disclosure program to others as the ‘trainer’;
- Adapt the workshop for their medical center and medical staff; and
- Identify/overcome organizational barriers to program implementation.
CME Credit
Vanderbilt School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Vanderbilt School of Medicine designates this educational activity for a maximum of 11.25 AMA PRA Category 1 Credit(s)TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
CNE Credit
This continuing nursing education activity was approved by the Tennessee Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. The maximum number of contact hours awarded is 11.25.
Registration:
Payment and registration must be received by February 22, 2010. Checks may be made payable to the Center for Patient and Professional Advocacy (CPPA). Register on-line and mail your payment to:
The Center for Patient and Professional Advocacy
Vanderbilt University Medical Center
Attn: CPPA CME Registration
405 Oxford House
Nashville, TN 37232-4220
Ph: 615.343.4500 Fax: 615.343.8580
anna.c.caruso@vanderbilt.edu
