The Why and How of Dealing with "Special" Colleagues:

Discouraging Disruptive Behavior

October 29 - 30, 2009

Download Brochure Here

Although many features distinguish a profession, one of the most important is responsibility for the conduct of its members. Unfortunately, leaders of health care institutions often do not have training in or strategies for dealing with disruptive behavior. Without the proper tools, health care professionals seemingly tolerate a certain amount of unprofessional behavior in their institutions.

 

Disruptive behavior by healthcare professionals is first and foremost a threat to quality of care and patient safety, while also affecting staff morale and increasing cost burdens to a healthcare organization. This workshop will give leaders the needed tools and strategies to address disruptive conduct, providing a comprehensive plan adaptable to all healthcare organizations. Furthermore, the methodology presented in this workshop is an essential component of a plan to address The Joint Commission's July 2008 Alert entitled "Behaviors that undermine a culture of safety."

 

Learning Objectives:

After participating in this CME activity, attendees should be able to:

• Describe and discuss the relationships between unprofessional behavior and suboptimal outcomes;
• Identify a range of unprofessional behaviors and describe a "disruptive behavior pyramid";
• Articulate the essential elements of an organizational infrastructure for addressing unprofessional behavior;
• Describe the essential elements of three graduated levels of interventions for addressing unprofessional behavior;
• List pertinent legal precedents about which to be aware before taking action; and
• Describe a method that may be used for identifying professionals with a pattern of unprofessional behavior.

CME Credit
Vanderbilt School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Vanderbilt School of Medicine designates this educational activity for a maximum of 9 AMA PRA Category 1 Credit(s)TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

CNE Credit
This continuing nursing education activity was approved by the Tennessee Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. The maximum number of contact hours awarded is 8.5.

Registration:

Payment and registration must be received by October 19, 2009. Checks may be made payable to the Center for Patient and Professional Advocacy (CPPA). Register on-line and mail your payment to:

The Center for Patient and Professional Advocacy
Vanderbilt University Medical Center
ATTN: Dealing with Disruptive Behavior Course
405 Oxford House
Nashville, TN  37232-4220
Phone: 615.343.4500 Fax: 615.343.8580