The How and When of Communicating About Unexpected Outcomes and Errors
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Healthcare providers face a variety of challenges when confronted with situations where adverse events or errors occur. Most often, healthcare professionals are left to deal with patient/family perceptions of care provided, their expectations for error resolution, and potential institutional costs without the skills needed to successfully navigate the disclosure process. This program not only teaches effective disclosure skills through case-based discussions and interactive exercises, but also prepares participants to implement similar programs in their home institutions.
- Discuss an overview of malpractice-related research and assess why people sue and who gets sued;
- Deliver bad news and apply disclosure principles to a variety of case scenarios:
- Develop strategies for communicating to patients and families when an adverse outcome is certainly or almost certainly the result of a medical error
- Develop strategies for communicating to patients and families when there is uncertainty about whether an adverse outcome is related to a medical error
- Develop strategies for communicating to patients and families when you recognize a previously treating healthcare provider has made a medical error
- Develop communication strategies between healthcare professionals regarding adverse outcomes that involve multiple services and/or care providers
- Identify the impact of medical error involvement on healthcare professionals; and
- Teach the disclosure program to others as the 'trainer'. [Optional afternoon session]
Proceeds from CPPA educational programs support education and research at Vanderbilt Center for Patient and Professional Advocacy, and Vanderbilt University School of Medicine.