Dealing with Difficult Patients and Families

See a patient on your schedule and inwardly groan? Hesitate before going into a room because you know the patient's dysfunctional family is there? Dealing with difficult patients and families is not easy. This case based program weighs practical options and considerations for consistently, professionally, and ethically handling difficult patients and/or family members. The pros and cons of five approaches are discussed, and a graduated intervention model is suggested as one means for maintaining boundaries while managing the therapeutic relationship.

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Proceeds from CPPA educational programs support the research and education missions of the Vanderbilt Center for Patient and Professional Advocacy, and Vanderbilt University School of Medicine.