The How and When of Communicating About Unexpected Outcomes and Errors

Next course is: November 14, 2014

To register please email Mary Scheib at mary.scheib@vanderbilt.edu

Click here to view the November 14, 2014 Program Brochure

Healthcare providers face a variety of challenges when confronted with situations where adverse events or errors occur. Most often, healthcare professionals are left to deal with patient/family perceptions of care provided, their expectations for error resolution, and potential institutional costs without the skills needed to successfully navigate the disclosure process. This program not only teaches effective disclosure skills through case-based discussions and interactive exercises, but also prepares participants to implement similar programs in their home institutions.

Click here for a printable Course Overview

"Extremely helpful. Gave me the practical tools I would need to approach difficult cases ethically, compassionately, and thoughtfully."

"Definately a must for all healthcare providers."

"I've done other CEU courses on disclosure, but this one was far more in-depth and interactive."

"This is an outstanding program."


Proceeds from CPPA educational programs support education and research at Vanderbilt Center for Patient and Professional Advocacy and Vanderbilt University School of Medicine.