Identifying and Intervening on High- Malpractice-Risk Professionals

Malpractice risk is a concern of hospitals, medical centers, and healthcare professionals. Is there a way to reliably identify and address healthcare professionals at high risk? CPPA research reveals that unsolicited patient complaints provide a data source that can be used to identify physicians, other professionals, and service units with greater levels of risk. This program describes a peer-led, stepwise intervention model designed to make high-risk colleagues aware of their risk status and help healthcare leaders identify and address recurring sources of patient dissatisfaction that drive unnecessary risk.

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Proceeds from CPPA educational programs support research and education at the Vanderbilt Center for Patient and Professional Advocacy, and Vanderbilt University School of Medicine.