Identifying and Intervening on High- Malpractice-Risk Professionals
Malpractice risk is a concern of hospitals, medical centers, and healthcare professionals. Is there a way to reliably identify and address healthcare professionals at high risk? CPPA research reveals that unsolicited patient complaints provide a data source that can be used to identify physicians, other professionals, and service units with greater levels of risk. This program describes a peer-led, stepwise intervention model designed to make high-risk colleagues aware of their risk status and help healthcare leaders identify and address recurring sources of patient dissatisfaction that drive unnecessary risk.
Proceeds from CPPA educational programs support research and education at the Vanderbilt Center for Patient and Professional Advocacy, and Vanderbilt University School of Medicine.