Addressing Behaviors that Undermine a Culture of Safety, Reliability, and Accountablity
Leaders of health care institutions often do not have training in, or strategies for, dealing with disruptive behavior. Without the proper tools, health care professionals seemingly tolerate a certain amount of unprofessional behavior in their institutions, threatening quality of care and patient safety, affecting staff morale, and increasing cost burdens. This program will give medical center leaders the needed tools and strategies to address disruptive conduct, providing a comprehensive plan adaptable to all healthcare organizations.
"Great relevant course!" "Extremely valuable." "Learned a new skill set."
"Now able to intervene more effectively when there is a safety/liability issue."
"I was pleased with the approach - positive, structural, evidence-based."
"I will take more responsibility in my leadership role. I will definitely have cup of coffee conversations."
Proceeds from CPPA educational programs support the research and education missions of the Vanderbilt Center for Patient and Professional Advocacy, and Vanderbilt University School of Medicine.