Promoting Professional Accountability: Dealing with Behaviors that Undermine a Culture of Safety
Leaders in medicine, nursing, risk management, and legal affairs.
Although many features distinguish a profession, one of the most important is responsibility for the conduct of its members. Unfortunately, leaders of healthcare institutions often do not have training in or strategies for dealing with behavior or performance that threatens a culture of safety. Without the proper tools, healthcare professionals seemingly tolerate a certain amount of unprofessional behavior in their institutions.
Unprofessional behavior is first and foremost a threat to quality of health care and patient safety, yet also affects staff morale and increases cost burdens to the healthcare organization. This program offers 1) healthcare professionals the needed tools and strategies to address behavior/performance that threaten a culture of safety, and 2) provides a comprehensive plan adaptable to all healthcare organizations. Furthermore, the methodology presented in this presentation is an essential component of a plan to address The Joint Commission’s July 2008 Alert, Behaviors that undermine a culture of safety.
After participating in this course, attendees should be able to:
- Describe and discuss the relationships between unprofessional behavior/performance and suboptimal outcomes;
- Identify a range of unprofessional behaviors and describe a “Promoting Professionalism Pyramid” or tiered intervention system;
- Articulate the essential elements of an organizational infrastructure for addressing unprofessional behavior/performance;
- Describe the essential elements of three graduated levels of interventions for addressing unprofessional behavior/performance;
- List pertinent legal precedents about which to be aware before taking action; and
- Describe a method that may be used for identifying professionals with a pattern of behavior or performance that threaten a culture of safety.
"I initially felt that this was an exercise in throwing physicians under the bus. I am relieved and pleased with the approach - positive, structural, evidence-based." -- program attendee
"I will take more responsibility in my leadership role. I will definitely have cup of coffee conversations." -- program attendee
Proceeds from CPPA educational programs support research and education at Vanderbilt Center for Patient and Professional Advocacy, and Vanderbilt University School of Medicine.