What PARS® Provides

PARS, the Patient Advocacy Reporting System, is a reliable tool to identify unnecessary variation in safety and quality outcomes, and a validated tiered-intervention process to promote professional accountability among all healthcare professionals.

By coding and analyzing routine surveillance data, such as patients' comments on their health care experiences, PARS provides an evidence-based method and process to identify and intervene with those professionals who stand out from peers because of high patient complaint levels. PARS data for the identified professional can be presented against local and national norms, or placed in the context of specialties.

  • promotes a fair/just culture;
  • reduces medical malpractice risk/cost;
  • addresses behaviors or performances that threaten patient safety and healthcare quality;
  • helps satisfy regulatory requirements such as The Joint Commision's Sentinel Event alert (July 2008), Behaviors that Undermine a Culture of Safety;
  • supports clinical efficiency and outcomes; and
  • improves interactions with patients and other members of the health care team.



    • Practical, evidence-based tools for reducing patient dissatisfaction, enhancing risk management function and promoting professional self-regulation
    • Reliable analytic methods providing data to assist healthcare systems improve the patient experience
    • Increased institutional understanding of the value to collect and record patient dissatisfaction
    • Individualized physician awareness of complaints, as well as motivation to address and reduce medical malpractice risk
    • Sensitive new hire early warning system for helping physicians who have begun to establish their practices
    • Physician training to effectively deliver sensitive data to colleagues
    • Multi-level, complaint-based system of accountability for physicians and leadership alike
    • Periodic progress reports for tracking outcomes
    • Educational programs (course-, seminar- , grand rounds-length presentations)


    • Impartial means for promoting equitable cultures on an institutional level
    • Added value from patient relations programs, physician liaison programs, and complaint data
    • Vanderbilt's PARS experience since 1996:
      • working with more than 60 (and growing) healthcare system sites and medical groups;
      • supported by a rich national database of more than 35,000 physicians; and
      • facilitated over 3,000 interventions with physicians, advanced practice nurses and physician assistants.
    • Evidenced-based, published support for interventions
    • Access to national leaders in risk management and application

    Intervention Services