Research at CPPA

CPPA research highlights the importance of patient complaint collection and tracking. Our research focuses on:

  • Identifying potential threats to quality and safety, and predicting risk.
  • Promoting professional accountability via best practices in advocacy, communication, leadership, and predicting outcomes.
  • Engaging patients and professionals as partners in pursuing safety and quality.

Aggregating and analyzing surveillance data from over 60 PARS® partnering institutions allows the CPPA researchers to improve the PARS system, modify intervention procedures, identify specific signal complaint types, and fine tune predictive risk-related indicators within fields of medical practice. In addition, studying the aggregated data allows CPPA researchers to contribute to the field of knowledge in the areas of patient safety, medical malpractice risk, and service recovery.

All CPPA research activities comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requirements and Vanderbilt University's Institutional Review Board (IRB) procedures.

What We Are Working On:


Feedback from Intervention Messengers
An analysis of the post-intervention feedback reports from PARS messengers (Patient Complaint Monitoring Committee member or appointee trained to deliver interventional message to high complaint doctor) to further understand the characteristics of messengers and the intervention process.

Anesthesiology
Analysis of solicited patient postsurgical follow-up data collected by a department of anesthesiology in a large academic medical center

Cardiothoracic Surgeons
An analysis of empirical patient complaint data and professional practice characteristics to evaluate the medical malpractice claims risks of cardiothoracic surgeons

Emergency Medicine
An analysis of empirical patient complaint data and professional practice characteristics to evaluate the medical malpractice claims risks of emergency medicine professionals in similar risk zones.

Orthopedics
An empirical analysis of patient complaint data to evaluate the medical malpractice claims risks of orthopedists and orthopedic subspecialists

Neurosurgery
An empirical analysis of patient complaint data to evaluate the medical malpractice claims risk of neurosurgeons

Urology
An empirical analysis of patient complaint data to evaluate the medical malpractice claims risk of urologists

Communicating adverse events and outcomes
Developing live and online courses specifically for a nursing audience, and evaluating participants' self reported intentions to change following participation in the courses.

Intervention Messengers
An analysis of the post-intervention feedback reports from PARS messengers (Patient Complaint Monitoring Committee member or appointee trained to deliver interventional message to high complaint doctor) to further understand the characteristics of messengers and the intervention process.

HCAHPS and Patient Complaints
Planning the Sanford Health System's Pathway to PARS. Hickson GB (PI), Hoffman W (PI). Agency for Healthcare Research and Quality (AHRQ) subaward SR-201102, July 1 2010 - June 30, 2011. Assess the relationship between patient complaints and a measure of staff assessment of the safety culture on hospital units; Develop Sanford Health System's readiness for PARS implementation.