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What PARS® Provides to Medical Centers/Medical Groups

Tangibles

• Practical tools for reducing patient dissatisfaction and potential risk management activity
• Reliable data for changing behaviors and healthcare systems that promote patient dissatisfaction
• Greater physician awareness of and motivation to change their complaint-related status
• Sensitive new hire early warning system for helping physicians who have begun to establish their practices
• Physicians who can effectively deliver sensitive data to colleagues
• Multi-level, complaint-based system of accountability for physicians and leadership alike
• Periodic progress reports for tracking outcomes
• Education programs (course-, seminar- , grand rounds-length presentations)

Intangibles

• Impartial means for addressing staff morale issues
• Added value from patient relations programs, physician liaison programs, and complaint data
• Vanderbilt’s PARS® experience since 1996 working with >10 academic and community medical centers
• Science-based, published support for interventions
• Access to Vanderbilt’s leaders in risk management research