1. What kind of turnaround time can I expect on my copying or print order? About two or three working days, allowing for delivery. If typesetting is needed, additional time is required depending on the complexity of the job. Return to top                             2. Will the Copy Center do a rush job? We try to maintain a quick turnaround on a reliable basis so that the need for rush jobs is minimized, but we recognize that sometimes it’s unavoidable. Our policy is that a job that must be turned around in less than 24 hours will be double-charged. Exact turnaround will depend on the size and complexity of the job and what time of day we receive it. Return to top                             3. Can I get paper from the Copy Center? We stock our paper shelves primarily for our own use, and do not encourage paper sales. However in case of real need, we will supply paper at $8 per ream, payable by 1180. (The only exception is paper to be used in one of our public-access copiers; this is supplied free, because the chargeback occurs through the per-copy charge.) Return to top                             4. What kind of quality can I expect on my copying or print order? We always strive for the best possible job quality. Our copiers are replaced regularly and serviced by the same on-site technician which maintains the machines in our Copier Program. However, no copy can be better than the original it is made from. Creased, faded, stapled, dog-eared, or torn originals will adversely affect copies made from them, and originals on colored paper will too. If you keep these issues in mind, we are confident you will be very happy with the quality of your job. Return to top                             5. Can I return a copy order? Yes. If the quality of any copying or typesetting job is found to be unacceptable due to poor handling in our department, we will cheerfully do it over without charge. (For forms returns, check our Forms Management page here.) Return to top                             6. How can I get a security code to use in one of the public-access copiers? You simply need to make a request to the Copy Center, giving your budget number to be charged and the machine you wish to use. To set this up, call the Copy Center at ext. 2-6831. Return to top                             7. How can I mail out my memo or flyer after it's copied? The old mailing operation has gone electronic.  There is now a way to send your information to the medical center community by e-mail.  For more information, check our Post Office page here. You can also have a paper copy placed in each department's mailbox.  It takes about 400 to cover all boxes.  Simply order from the Copy Center, and note on the order, "Send to Post Office for Please Post distribution."  We will get it sent out after copying. Return to top                             8. Will the Copy Center do a personal job? We regret that we can't. Due to Vanderbilt's tax exemption, we are required to be careful not to compete with commercial vendors—all our work must be Vanderbilt-related. Return to top                             9. Should I send a copy of an 1180 by mail if I've already faxed it to you? No—in fact, we’d prefer that you don’t. If the same person doesn’t happen to receive both the fax and the original, it may be entered and charged twice. Return to top                             10. How do I order business cards and stationery? These are not produced in the Medical Center, but are supplied by the University Printing Service for the whole campus. Contact them at: Box 9000, Station B Ext 6-4544 Fax 6-4542. (Note that a VUnet ID and password are necessary if ordering via their website.) Return to top                             11. How do I order campus envelopes — gray ones or the large string envelopes? These are ordered with an 1180 from Campus Distribution Services, (CDS) a division of University Printing Service. Contact them at: Box 9000, Station B Ext 6-4544 Fax 6-4542. For a PDF flyer showing all the CDS products, click here.   Return to top                             12. Can the Copy Center duplicate copyrighted material? Yes, but only under certain circumstances. The Forms Policy specifically addresses this issue as regards forms (see the policy section here). In general, we try to be scrupulously careful as to the legal issues involved with any copyrighted document. The person placing the order must normally provide written proof of permission to duplicate from the copyright holder. Fortunately, the Vanderbilt Library has a Copyright Clearance Center that can assist you in securing this permission if needed. Return to top                 13. How can I equip my computer to access the flyers listed in PDF format on this site? You will need the Adobe Acrobat Reader plug-in program for your browser. This small utility is available free and is not difficult to install. For a full explanation, click here. Return to top                         14.  Why did I get a call from someone promising me a deal on copier toner when I get my toner through the copier program? You most probably heard from one of the infamous "toner phoners" who constitute virtually an entire industry in themselves. These con artists constantly call businesses, hoping to connect with an inexperienced or incautious employee who will give verbal authorization for a shipment of (almost always) inferior and (always) overpriced toner. These calls are recorded and may be played back later in an attempt to collect on the exorbitant invoice which follows. Your best bet is simply to politely refuse to speak to any caller you do not know about copier toner or other office supplies. It is important to convey this to the staff who man your phones, particularly while they are new or if you have temporaries performing this task. Never give out purchase orders, serial numbers, model names, or anything else which could be used to construct a bogus invoice. If you have one of our copiers or faxes and you receive any doubtful call about your machine or its supplies, feel free to transfer the caller to the Copy Center at 2-6831. We know from experience that fraudulent callers will hastily hang up in the process! NOTE: much material exists on the Net regarding this issue. Search for "toner phoner" on any search engine if you want to know more. Below are links with further information: Better Business Bureau of Nashville Federal Trade Commission-successful suit Federal Trade Commission-Project BOSS (Banish Office Supply Scams)   Return to top                   15. Do you do color copying? Yes, we do, in sizes up to 11x17.  For prices, click here. Return to top                   16. Why are the colors in my printed document different from those I see on my screen? Briefly, your monitor creates color with light, while a printing device creates color with ink, either wet or dry.  Although today's equipment produces a far better match than was true just a few years ago, these two very different processes can still produce noticeably different results. To help minimize the problem, do not use very light or very unusual shades in creating your document. We will work with you as needed to help get a good result. For a more technical discussion at a printing website, see: CMYK vs. RGB Return to top