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Anne Miller

Core Faculty
Anne Miller, Ph.D., B.A.

Assistant Professor (Human Factors)

Email: anne.miller@vanderbilt.edu
Phone: (615) 936-7349
Fax: (615) 936-7373

Dr. Anne Miller is an Assistant Professor jointly appointed to CRISS, the Center of Interdisciplinary Health Workforce Studies and the School of Nursing at Vanderbilt University Medical Center. Dr Miller was awarded her PhD in Psychology (Human Factors) from the University of Queensland, and completed a post-doctoral fellowship at VUMC. She also holds Graduate Diploma, (Applied Psychology) and Bachelor of Arts (Social Science) degrees from Monash University and holds a Critical Care (Intensive Care nursing) and General Nurse Certificates. She was a Registered Nurse in Australia (1981–1991). In addition to her academic and nursing career, Dr Miller has also worked as a consultant in IT enabled change management (PricewaterhouseCoopers, Melbourne) and in human computer interaction design in telecommunications (IBM-GSA, Telstra, Australia). She was the Director of the Online Human Factors Post-graduate program at the University of Queensland and is currently the Chair of the Health Care Technical Group of the Human Factors and Ergonomics Society. Her research areas of interest include interdisciplinary team coordination, communication and continuity of patient care; clinical information system and human computer interaction design for healthcare; and resilience engineering. She is a keen mentor of research and post-graduate students.

Education & Training
B.A. – Social Science, Monash University, Melbourne, Australia
Graduate Diploma – Applied Psychology, Monash University, Melbourne, Australia
Ph.D. – Psychology (Human Factors), The University of Queensland, Brisbane, Australia
Critical Care Certificate – ICU major, Alfred Hospital, Melbourne, Australia
R.N., General Nurse Certificate – Royal Melbourne Hospital, Melbourne, Australia

Recent Publications

  1. Anders S, Albert R, Miller A, Weinger MB, Doig A, Behrens M, Agutter J. (2012, in press). Design and evaluation of a graphic ICU display. International Journal of Medical Informatics.
  2. Hooper MH, Weavind L, Wheeler AP, MartinJB, Gowda SS, Hayes RM, Miller A, Semler MW, Nian H, Mathe JL, Nadas, A, Sztipanovits J, Bernard GR, Rice TW. (2012). Randomized trial of automated electronic monitoring to facilitate early detection of sepsis in the intensvie care unit. Critical Care Medicine. 40(7): 2096-2101.
  3. Jeskey M, Card E, Nelson D, Mercaldo N Sanders N, Higgins MS, Shi Y, Michaels D, Miller A. (2011). Implementing continuous patient monitoring in post-surgical care units. Journal of Nursing Management. 19:863-875
  4. Anders S, Miller A, Joseph P, Fortenberry T, Woods M, Booker R, et al. (2011). Blood product positive patient identification: Comparative simulation-based usability test of two commercial products. (PDF) Transfusion. 51: 2311-2318.
  5. Miller A, Weinger M, Buerhaus P, Dietrich M. (2010). Care coordination in Intensive Care Units: Communicating across information spaces. Human Factors. 52(2): 147-161, 2010.
  6. Miller A, Pilcher D, Mercaldo N. Leong T, Scheinkestel C, Schildcrout J. (2010). What can paper-based clinical information systems tell us about the design of computerised clinical information systems (CIS) in the ICU? Reducing the risk of CIS mediated error. Australian Critical Care. 23:130-140. PMCID: 20346695.
  7. Miller A, Scheinkestel C, Joseph M. (2009). Coordination and continuity of Intensive Care Unit patient care. Human Factors. 51(3): 354-367. PMID: 19750797.
  8. Miller A, Scheinkestel C, Limpus A, Joseph M, Karnik A. Venkatesh B. Clinical information use by nurses and physicians and the effects of uni- and interdisciplinary interaction on round and handover content in intensive care units (ICUs). Human Factors. 51(3): 339-353 PMID: 19750796.
  9. Miller A, Scheinkestel C, Steele C. (2009). The effects of information presentation on physicians’ and nurses’ decision-making in ICUs. Applied Ergonomics. 40(4): 753-761. PMID: 18834970.
  10. Mathe JL, Martin JB, Miller P, Ledeczi A, Weavind L, Nadas A, Miller A, Maron DJ, Sztipanovits J. (2009). A model-integrated guideline-driven clinical decision support system. IEEE Software. 26(4):54-61.
  11. Miller A, Xiao Y. (2007). Multi-level strategies to achieve resilience for an organization operating at capacity: a case study at a trauma centre. Cognition Technology and Work. 9:51-66.
  12. Power G, Miller A. (2007). Using simulated cardio-pulmonary bypass (CPB) failure as a basis for a perfusionists’ training needs analysis. Journal of Extracorporeal Technology. 39(3) 160-167.
  13. Miller A, Chaboyer W. (2006). Captain and champion: nurses’ role in patient safety. Nursing in Critical Care. 11(6): 255-256. PMID: 17883673.
  14. Tucker AP, Miller A, Sweeney D, Jones RW. (2006). Continuing Medical Education: A needs analysis for anaesthetists. Anaesthesia & Intensive Care. 34(6): 765-769.
  15. Miller A. (2004). A Work Domain Analysis framework for modelling patients as the system at the core of medical Intensive Care Units. Cognition Technology and Work. 6: 207-222.
  16. Pedlow R, Miller A. (1998). IT outsourcing: Some implications for building usable IT systems. SIGCHI Bulletin. Vol 30, No.1. 37-43.

Ph.D. Thesis

  1. Miller A. (2004). Developing an integrated information representation for medical Intensive Care Unit patients: Generalising work Domain Analysis. Unpublished thesis: University of Queensland.

Book Chapters

  1. Polancich S, Miller A. (2012) Chapter 10. Quality improvement and safety science: Historical and future perspectives. In Hall HR, Roussel LA (Eds), Evidence-based practice: An integrative approach to research, administration and practice. Burlington, MA: Jones & Bartlett Learning.
  2. Buerhaus P, Miller A. (2010) Chapter Two: Impact of Patient Flow Issues on Nursing Staff and Patients. In Litvak E (Ed), Managing Patient Flow in Hospitals: Strategies and Solutions (2nd Ed). Oakbrook Terrace, IL: Joint Commission Resources.
  3. Kuenzle Haake B, Xiao Y, Miller A, MacKenzie C. (2010) Survey of healthcare teamwork rating tools: Reliability, validity, ease of use, and diagnostic efficacy. In Patterson ES, Miller J (Eds), Macrocognition Metrics and Scenarios: Design and Evaluation for Real-world Teams. Ashgate Publishing.
  4. Venkatesh B, Miller A, Karnik A. (2006). Information exchange in Intensive Care: How can we improve? In Vincent JL (Ed), 2006 Handbook of Intensive Care and Emergency Medicine. Berlin, Germany: Springer.

Invited Presentations

  1. Miller A. (2012). Strengthening the afferent arm: Implementing continuous monitoring in post-surgical units. May 8, 2012. International Conference on Rapid Response and medical emergency Teams. Sydney, Australia
  2. Miller A. (2012). Building resilient healthcare systems: Human factors & the human contribution. Anesthesia practice and patient safety. Joint nurse anesthesia seminar. March 22, 2012. University of North Carolina, Greensboro.
  3. Miller A, Mathe J, Hooper M, Weavind L. (2011). Alerts and reminders: Is this all there is to clinical decision support? 28th Annual HCIL: “Design for the future.” University of Maryland.
  4. Miller A. (2010). Communication and Care Coordination in ICUs. NCI’s workshop on “Using Management Science and Engineering to Improve Cancer Care Delivery.” Washington, DC.
  5. Miller A. (2010). Field methods in communication and coordination in health care. First workshop on “Communication and Coordination.” Phoenix, AZ.
  6. Miller A. (2009). Human Factors contributions in decision making and decision support in ICUs. In “Human Factors Contributions to Healthcare” panel session. Proceedings of the Human Factors and Ergonomics Society 53th Annual Meeting: San Antonio, TX. Santa Monica, CA: Human Factors and Ergonomics Society.

Posters & Presentations

  1. Miller A , Scheinkestel C, Steele C. (2007). The effects of clinical information design on aspects of clinical decision making in ICUs. American Society of Anesthesiologist’s Annual Meeting: San Francisco, CA.
  2. Kay A, Lindsey P, Miller A, Parker D. (2006). An Exploration into the uses of agent-based modelling to improve quality of health care. International Conference on Complex Systems (ICCS): Boston, MA.

Conference Papers

  1. Miller A, Burns K, Beatie T, Wagner, C. (2011). Using emerging work artifacts to understand the effects of change in Intensive Care units. Proceedings of the Human Factors and Ergonomics Society 55th Annual Meeting: New York, NY. Santa Monica, CA: Human Factors and Ergonomics Society.
  2. Miller A, Miller R, Hutchinson S, Weinger M, Buerhaus P. (2009). Clinical communication in a trauma Intensive Care unit: A case study. Proceedings of the Human Factors and Ergonomics Society 53th Annual Meeting: New York, NY. Santa Monica, CA: Human Factors and Ergonomics Society.
  3. Banerjee A, Weinger M, Slagle J, Miller A, France D. (2008). Teamwork Day – A novel daylong simulation-based learning experience for new medical students. Proceedings of the American Society of Anesthesiologists Annual Meeting, p. A409.
  4. Miller A, Miller R, Hutchison S, Weinger M, Buerhaus P. (2008). Clinical communication in a Trauma Intensive Care Unit. Proceedings of the Human Factors and Ergonomics Society 52th Annual Meeting: New York, NY. Santa Monica CA: Human Factors and Ergonomics Society.
  5. Miller A, Novak, L, Weinger M, Buerhaus P. (2008). Processes and support tools for interhospital neonatal patient transfer: A preliminary study. Proceedings of the Human Factors and Ergonomics Society 52th Annual Meeting: New York, NY. Santa Monica CA: Human Factors and Ergonomics Society.
  6. Miller A, Scheinkestel C, Joseph M. (2007). Team coordination in an Intensive Care Unit. Proceedings of the Human Factors and Ergonomics Society 51th Annual Meeting: San Francisco, CA. Santa Monica CA: Human Factors and Ergonomics Society.
  7. Miller A, Steele C, Scheinkestel C. (2007). Extending Clinical information systems design in the ICU. Proceedings of the Human Factors and Ergonomics Society 51th Annual Meeting: San Francisco, CA. Santa Monica CA: Human Factors and Ergonomics Society.
  8. Miller A, Power G. (2006). Using work domain analysis to analyse perfusionists’ conceptulisation processes during routine and failure cardio-pulmonary bypass scenarios. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting: San Francisco, CA. Santa Monica, CA: Human Factors and Ergonomics Society.
  9. Miller A, Sanderson P. (2005). Clinical information use by medical and nursing staff in an ICU: A coded tables analysis. Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting: Orlando, FL. Santa Monica, CA: Human Factors and Ergonomics Society.
  10. Power G, Miller A. (2005). Work domain analysis and the cardiopulmonary bypass environment. Australia and New Zealand College of Anaesthetists Cardiovascular Special Interest Group Biannual Conference: Broome, Australia, July 2005.
  11. Miller A, O’Brien M, Kelly G, Blackler A. (2004). Online conference case study: Creating a comfort zone within an emerging community of practice. In Atkinson R, McBeath C, Jonas-Dwyer D, Phillips R (Eds) “Beyond the Comfort Zone,” Proceedings of the 21st ASCILITE Conference: Perth, Australia, December 5-8, 2004. pp. 663-672.
  12. Miller A. (2004). Video-cued recall: Its use in a Work Domain Analysis. Proceedings of the Human Factors and Ergonomics Society 48th Annual Meeting: New Orleans, LA. Santa Monica, CA: Human Factors and Ergonomics Society, pp. 1643-1647.
  13. Miller A, Sanderson P. (2003). Designing an information representation for the Intensive Care Unit. Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting: Denver, CO. Santa Monica, CA: Human Factors and Ergonomics Society, pp. 1481-1485.
  14. Miller A, Sanderson P. (2003). Evaluating an information representation for the Intensive Care Unit. Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting. Denver, Co. Santa Monica, CA: Human Factors and Ergonomics Society, pp. 576-580.
  15. Miller A, Sanderson P. (2003). An alternative ADS for the analysis, design and evaluation of information representations in the ICU. Proceedings of the 22nd European Annual Conference on Human Decision-making and Control. Linkoping, Sweden, June 2-4, 2003. pp. 95-101.
  16. Miller A. (2000). Patient Monitoring systems for effective patient management in the ICU: Friend or Foe? Congress Proceedings: IEA/HFES 2000 Congress: San Diego, CA. (This paper won the Alphonse Chapanis Best Student Paper Award.)
  17. Miller A, Sanderson P. (2000). Modelling deranged physiological systems for ICU information System design. Congress Proceedings: IEA/HFES 2000 Congress: San Diego, CA.
  18. Miller A. (1996). Integrating Human Factors in customer support systems development using a multi-level organisational approach. CHI ’96 Conference Proceedings. Vancouver, Canada: Conference on Human Factors in Computing Systems, pp. 368-375.

 

   
   
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