PEER User Manual :: VUMC Office of Grants & Contracts Management :: Log Into PEER
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Sending a PEER Help Ticket

This lession shows you how to submit a help ticket for suggested improvements or for help with technical issues/bugs.

Find the Help menu bar button

From any screen in PEER, hover your mouse pointer over the Help button in the menu bar.

Select Submit Help Ticket

Click on "Submit Help Ticket"

Fill out the form and submit

Fill out the form. Let us know the type (bug/glitch or an enhancement suggestion), give it a priority level, title and description. If you have a screen shot of the problem you can attach it as well. Click "Save" to finish. The ticket is then emailed to the PEER system administrator.

After saving

After saving, you'll be taken to the "View Tickets" screen. You can monitor the status of your ticket here and look at old tickets. You can expect a prompt email response from the PEER System Administrator, so it is generally not necessary to check this screen again. Once your issue has been resolved, the PEER Sys Admin will mark the ticket closed.

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