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| Top 15 requests reported to the VUMC Help Desk as of 08/1/06. |
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- RFI - Request for Information calls (are systems available, access requests, website addresses, etc.)
- Departmental Desktop Support calls covered under the LMS support
agreement.
- Clinical Workstation problems (cannot log in, locked, hung in application).
- Clinical Workstation (RACF) password revoked or Clinical Workstation (RACF) password resume requests.
- StarPanel procedural questions.
- Outlook email procedural questions.
- PMM (Pathways Materials Management) password resets, application questions, access requests, ship to address, etc.)
- Printer stopped printing from Epic.
- Request new network data port activations and data cable pulls.
- MyHealthatVanderbilt patient portal procedural questions and log in problems.
- VPIMS Patient Tracker/Gas Chart password resets and procedural questions.
- Reset StarPanel password requests.
- Request to reset VUnet ID to reauthorization status due to forgotten or change password.
- Reset Pacs Web password request.
- Self-Service Request to log a Non-Critical service call with the Helpdesk.
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