RSS FeedsAbout ITSM
Originally created by the UK Goverment, ITIL and ITSM have been adopted across the world as the standard for best practice in the provision of IT Service and ITSM is generally divided into two main areas, Service Support and Service Delivery.
Follow these links for in-depth information regarding Service Support, and Service Delivery.
Service Support has 6 disciplines
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Service/Help Desk
- Release Management
Service Delivery consists of 5 disciplines
- Service Level Management
- Capacity Management
- Continuity Management
- Availability Management
- IT Financial Management
