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ITSM - Vanderbilt IT

IT Service Management

ITSM Links & Resources

The following is a list of documents, reference material, and applications related to the ITSM Project. If you require access to any of these applications, please contact the HelpDesk at 343-HELP.

ITSM

ITIL

Pegasus

Service Center

Not the active ITSM application. Active Dates: FEB 2008 -- MAY 2009
  • SC View Read-Only access to Service Center records

Service Desk

Not the active ITSM application. Active Dates: NOV 2002 -- FEB 2008
  • SD View Read-Only access to Service Desk records

On-Call Responsibilities / AlarmPoint

VPN Info (Virtual Private Network)

In order to access some VUMC resources, you must establish a VPN connection to the VUMC network. Here is information on how to do that.
  • First Time Users:  Request Access
  • SSL VPN (aka "Clientless" VPN) Engage a VPN Connection without loading a VPN client on your computer. NOTE: This takes a bit longer to load the first time you use it.

BluePrint Requirements Center

We use BluePrint to create & document our ITSM requirements, Use Cases and Models.

Access Requests