http://www.mc.vanderbilt.edu/itsm/ The late-breaking news from the ITSM Project at VUMC en-us Mon, 23 Nov 2009 18:41:28 -0600 20 http://www.mc.vanderbilt.edu/itsm/news.php?id=807 Cass Fagan, the process owner for Request Management, gave a presentation to the RM Mirror group on Thursday, Oct 8th. This presentation detailed the findings and recommendations of the RM design team which convened the previous week. You can review the mirror presentation here: cont] 08-OCT-09