November 1, 2012

Telephone system upgrade to interrupt service, Sunday, Nov. 4, at 4 a.m.

Information Technology Services (ITS) will upgrade the Vanderbilt telephone system on Sunday, Nov. 4, beginning at 4 a.m. The upgrade will take approximately 15 minutes to complete. During the upgrade the Vanderbilt telephone system will be unavailable.

While there may be times during the upgrade when telephones appear to work, please do not rely on them until the upgrade is complete. The red phone system will be active and available for the duration of the upgrade. An updated red phone directory may be obtained at http://its.vanderbilt.edu/voice/redphone_dir.

Following the upgrade, it is important for voice mail box owners to check for new voice messages even if the voice mail indicator light is off. All other phone settings, such as call forwarding and speed dial, should remain unchanged but it is wise to verify all telephone settings are intact and reset them if necessary.

Operator Services will make overhead announcements beginning 30 minutes before the upgrade and when the upgrade is complete. In addition, text messages will be provided to appropriate call groups before the interruption.

If you have questions, please contact ITS at 343-9999.