April 25, 2017

Emergency emails have new look

Everbridge message

Everbridge message

Vanderbilt University Medical Center (VUMC) employees are now receiving emergency email communications through the Everbridge mass communications system, a change that allows for emails to be sent more quickly, but due to the system’s template format results in a different look for messages.

VUMC initially adopted Everbridge, a critical communications platform, to address emergency communications needs during large impact events. However, the system’s robust functionality is being adopted in new ways and is able to be used to do such things as easily create departmental user groups and send email, text and phone messages in other ways.         

Now, Medical Center emergency emails will read “Vanderbilt University – Employee Notification” instead of “Medical Center Communications.” The subject line of each email will be tailored to that specific communication, such as a serious weather event or system outage.

The Everbridge email format has the Vanderbilt logo, top left, and Vanderbilt University Medical Center, top right. Underneath that, in bold print and before the message, each email will say “Everbridge Notification System.”

In addition to emergency mass emails, Everbridge will be used to issue notifications about other large scale events such as this week’s  American Nurses Credentialing Center (Magnet) visit. The Everbridge system is also used to send the flashing AlertVU messages to clinical workstations throughout VUMC’s hospitals and clinics in the event of an emergency that poses an imminent threat to the Medical Center.

The system also allows phone calls, text and email messages to be streamlined to pockets of employees affected by certain downtime events, or to connect with individuals in specific call trees for staffing needs.

“Many users are now comfortable with the capabilities of Everbridge and we want to take greater advantage of the system’s functionality so that messages can be sent faster, and if needed in a more targeted manner,” said Jeff Mangrum,  R.N., director of Emergency Preparedness for VUMC.