When a family member calls from out of town and wants information on a patient, how do we know when it’s okay to release the information?
Telephone communication about patient information is challenging since you cannot physically confirm the identity of the caller. HIPAA frequently references “reasonable precautions” that need to be taken to safeguard the privacy of our patient’s information. Therefore, several “verification” steps might be available for you to use as “reasonable precautions.” Please see the link below for suggested verification steps:
Prior to treatment the patient could also complete the following authorization forms: