Healthcare providers face a variety of challenges when confronted with situations where adverse events or errors occur, and few have the training to address such challenges. Most often, healthcare professionals are left to deal with patient/family perceptions of care provided, their expectations for error resolution, and potential institutional costs without the skills needed to successfully navigate the disclosure process.
The How and When of Communicating Adverse Outcomes and Errors not only teaches participants necessary disclosure skills, but also prepares them to implement similar workshops in their home institutions (optional afternoon Train-the-Trainer session). This interactive case-based workshop teaches disclosure strategies in a variety of circumstances. An outline of basic disclosure principles and a review of lessons learned from safety and malpractice research literature is provided. The goal is not to script participants. Rather, we encourage professionals to actively think through the pros and cons of various options using a "balance beam" approach to disclosure.
Hosted by: Center for Patient and Professional Advocacy (CPPA)