"Becoming one of the best academic medical centers in the world is no small ambition. It requires that we be committed to our work, committed to our patients and committed to each other.
To be among the world’s best we must set new standards for satisfying and amazing our patients and their families. We do this in three important ways—setting goals and measuring performance; following a standard of professional and personal behavior and building a working environment that allow staff to grow, to act on behalf of their customers and make a difference.
To enable us to meet this ambition, we have established goals in five important pillar areas – people, service, quality, growth and finance. The central pillar is quality and we describe our quality aspiration by declaring that 'We will provide safe and high quality preventive, acute, and chronic patient care.'”
Dr. Harry Jacobson