Quality Improvement Course

Deciding on Changes

What changes can we make that will result in improvement?

Improvement projects need background information to assure that the proposed changes could result in an improvement. Making changes without the benefit of process knowledge and input from those who know this process can result in wasted time and effort.

Each section of "Deciding on Changes" has a description and a list of associated tools.  Use these tools to:

  • Analyze the current process and identify why it doesn’t produce the desired outcomes.
  • Create an idealized design of the process (if it could be perfect what would it look like?)
  • Decide on changes that will improve the process keeping in mind principles of reliability.
  • Revisit measures that will tell us if a change is an improvement (what, where they are found and how they will they be collected.)

This page was last updated August 21, 2007 and is maintained by