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Quality Improvement Course

Quality-Related Websites

These web pages have links to many others, so for simplicity we listed the major sites. Also, be sure to check out the Internet search engines (e.g. Google, Yahoo!, Ask.com) with search words such as quality improvement, total quality management, quality control, etc.

Dr. Deming and Dr.Juran, the pioneers of Quality Improvement.

AAFP Quality Improvement (QI) Tools & Resources | "The [American Academy of Family Physicians]’s vision is to transform health care to achieve optimal health for everyone. The mission of the AAFP is to improve the health of patients, families, and communities by serving the needs of members with professionalism and creativity."*

AHRQ | "The Agency for Healthcare Research and Quality (AHRQ) is the lead Federal agency charged with improving the quality, safety, efficiency, and effectiveness of health care for all Americans. As one of 12 agencies within the Department of Health and Human Services, AHRQ supports health services research that will improve the quality of health care and promote evidence-based decisionmaking."

AHRQ PSNet | “AHRQ Patient Safety Network (PSNet) is a new national web-based resource featuring the latest news and essential resources on patient safety. The site offers weekly updates of patient safety literature, news, tools, and meetings ("What’s New"), and a vast set of carefully annotated links to important research and other information on patient safety ("The Collection"). Supported by a robust patient safety taxonomy and web architecture, AHRQ PSNet provides powerful searching and browsing capability, as well as the ability for diverse users to customize the site around their interests (My PSNet).”

AHRQ Translating Research Into Practice | "Agency for Healthcare Research and Quality (AHRQ) research has shown that medical errors may result most frequently from systems errors—organization of health care delivery and how resources are provided in the delivery system."

ASQ | “The American Society for Quality (ASQ) is the world's leading authority on quality. With more than 100,000 individual and organizational members, this professional association advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide.”

Center for Quality and Productivity Improvement (CQPI) | "Since its inception, CQPI has been at the forefront in the development of new techniques for improving the quality of products and processes."

Clinical Microsystems | This is a free course provided by Dartmouth-Hitchcock Medical Center: "Clinical microsystems are the front-line units that provide most health care to most people. They are the places where patients, families and care teams meet. Microsystems also include support staff, processes, technology and recurring patterns of information, behavior and results. Central to every clinical microsystem is the patient."

IHI | Institute for Healthcare Improvement - "IHI is a reliable source of energy, knowledge, and support for a never-ending campaign to improve health care worldwide. The Institute helps accelerate change in health care by cultivating promising concepts for improving patient care and turning those ideas into action."

IOM | Institute of Medicine - "The Institute provides a vital service by working outside the framework of government to ensure scientifically informed analysis and independent guidance. The IOM's mission is to serve as adviser to the nation to improve health. The Institute provides unbiased, evidence-based, and authoritative information and advice concerning health and science policy to policy-makers, professionals, leaders in every sector of society, and the public at large."

International Society for Performance Improvement (ISPI) | "ISPI is the leading international association dedicated to improving productivity and performance in the workplace."

Joint Commission | The Joint Commission's mission is " To continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations."

NAHQ | "[National Association for Healthcare Quality's] goal is to promote the continuous improvement of quality in healthcare by providing educational and development opportunities for professionals at all management levels and within all healthcare settings."

NCQA | "Since its founding in 1990, [the National Committee on Quality Assurance]'s has been a central figure in driving improvement throughout the health care system, helping to elevate the issue of health care quality to the top of the national agenda."

NQF | National Quality Forum - "The National Quality Forum (NQF) is a not-for-profit membership organization created to develop and implement a national strategy for health care quality measurement and reporting. A shared sense of urgency about the impact of health care quality on patient outcomes, workforce productivity, and health care costs prompted leaders in the public and private sectors to create the NQF as a mechanism to bring about national change."

Talking Quality

*All information in quotes is taken directly from the respective organization's website.

This page was last updated August 21, 2007 and is maintained by