How does nursing staff receive access to Teletracking?
New nursing employees receive access after completing new employee orientation. If there are questions about access, please call the HelpDesk at 34(3)-HELP (4357).
Where can I find educational resources on Teletracking?
Additional resources (including video tutorials can be found on the Systems Support Services website. Click here to view available resources.
When should I use the Teletracking phone system to request a patient transport?
Please call the Teletracking phone system when Patient Transport is NOT used to transfer or discharge a patient. Every effort should be made to use Patient Transport services if applicable to your area/unit.
When should I use the Teletracking phone system to request a bed cleaning?
If a patient is going to the OR or a procedural area and is not returning to your unit, please call
Who do I contact if Patient Transport did not appear to transport a patient after placing a request?
My patient's diagnostic procedure has been canceled, how do I address this in the Teletracking System?
After searching for the patient, clicking on the red "pending" box and selecting a cancellation code will cancel the request for a transporter.
Who do I contact for a STAT bed cleaning?
In VUH, please contact the Administrative Coordinator at 835-1018 or 497-2749.
What happens if the Teletracking system is unavailable?
Call the HelpDesk at 34(3)-HELP (4357) to report any issues with the Teletracking system. During times where the Teletracking system is unavailable, call the following departments for service requests.
Department Phone Numbers:
Patient Transport: 818-4432
Access Center: 875-4000
What do I do if a patient is discharged without using Patient Transport?
The Medical Receptionist/Nurse/Carepartner (who ever removes the patient from the room) will have to call into Bed Tracking to request a Bed Clean (option #3) or Isolation Bed Clean (option #8).