Systems Support Services

The SSS Team

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Leadership Team:  Karen Hughart, Gwen Holder, Debi Camp, Maribeth Hagan, Val Kibler and Sara Turcotte

SSS Team: Blair Anderson, Nicole Callender,  Shawn Coomer, Heather Freeman,  Lisa GrunwaldMillicent Johnson Heather KnottTom Mack, Lillian McGeheeSpring Morse, Stephanie PhiloCharlotte Tyree, and Angela Swinger-Lockridge


Karen HughartKaren Hughart, RN, MSN

Director of Nursing Informatics and Systems Support  Services

Contact Information:

 Phone:  615-260-1763



Karen has been with the department, now known as Systems Support Services (SSS) since it’s inception in 1992. The department started  with one person (Karen!). SSS has grown significantly as we have implemented computerized processes across the organization. Prior to focusing on Informatics, Karen's clinical background was in Children's Hospital where she was a staff nurse, assistant manager, and then manager of Pediatric Medical, StepDown, and Myelosuppression Units. During her tenure in Systems Support, she has been an organizational leader, as well as the SSS departmental Director  with the implementation and ongoing support of the Vcare, PCIS, Medipac -Patient Management, WIZ /HEO)- CPOE, StarPanel-EMR, PathworX, and HED/AdminRx and various smaller applications.




Gwen Holder

Gwen Holder, RN, MSN 

 Assistant Director of System Support

 Contact Information:

 Phone:  4615-29-8949

 Email:  gwen.holder@vanderbilt.edu



Gwen came to Vanderbilt in 1984  as a staff nurse and assistant manager of 9 South, a general surgery unit.  She was later named manager for the inpatient rehabilitation hospital and Director of Nursing for Stallworth Rehabilitation Hospital.  Since transitioning to Systems Support 15 years ago, Gwen has led or participated in various initiatives including CPOE, StarPanel, PathworX, and Horizon Expert Documentation/Admin-Rx.  Her current areas of support include MLT, Chemo-Wiz and Preorders.




Debi CampDebi Camp, RN, MSN 

Leadership Team

 Contact Information:

 Phone:  615-477-2586

 Email:  debi.camp@vanderbilt.edu



Debi  came to VUMC in 1987 to do Renal research. She followed this with 15 years in inpatient Cardiology on 7N and CCU as a staff nurse, assistant manager and finally as Cardiology Educator for the last 5 years there. Debi came to SSS 13 years ago to lead the implementation and development of StarPanel, OPOC , Quill and RxStar in the outpatient areas.  Debi transitioned to inpatient support and lead the implementation of HED. She was also a leader in the training and implementation of Admin-Rx.  As part of the leadership team Debi is responsible for developing support tools and resources for SSS to better help clinical staff including development of SS websites for staff and SSS On Call. She is liaison to the HelpDesk and Pegasus workgroups.   Current work includes Dragon, PPID - Lab Ready Labels, IVT Form and Dashboard, and Ancillary dashboards.



 Maribeth HaganMaribeth Hagan, BS

Program Coordinator  

Leadership Team

 Contact Information:

 Phone:  615-438-9905




Maribeth is the Program Coordinator for Systems Support Services.    She joined VUMC in 2001 after 15 years prior experience working for a healthcare information system (HIS) firm assisting medium-sized hospitals with selection and implementation of HIS. Her primary responsibilities include coordinating training and implementation support for clinical information systems, security manager and website development for SSS Staff and Provider Education pages and SSS On Call Manual. Maribeth is also on the Leadership team.




VVal Kibleral Kibler, RN, NP

Leadership Team

 Contact Information: 

 Phone:  418-4074




Val came to Vanderbilt Medical Center in 1990 with nursing experience since 1967 including:  Hospital (general care and ICU), Dr. Office, School nurse and Nurse Practitioner practicing in conjunction with a family practice physician.  At Vanderbilt, her experience has been both in the Admitting Office and Systems Support Services.  A major area of focus for her has been implementing Scanning and the MR workflow redesign. Her current work includes Integrated Presence and Covidian. She is also on the Leadership team.




Blair AndersonBlair Anderson, RN


Contact Information:


Email: blair.anderson@vanderbilt.edu



Blair transferred to the SSS team in October 2012 and is CAPS for Labor and Delivery, 4 East and 7th floor Critical Care Tower (7T3).  She comes to us from Labor and Delivery at Vanderbilt where she worked for 5 years obtaining RN-4 and received her certification in Electronic Fetal Monitoring, prior to transfer to SSS.   She will focus on the OB units and their specialized needs, as well as the transplant nurses on 7T3. She also leads Computer Talk monthly and is the SSS Welness coach and Unit Board Chair. She is originally from Memphis and has been working as a nurse since 1996.  She began her nursing career at Duke University Hospital after completing her Diploma in Nursing from Baptist School of Nursing.  




Nicole CallenderNicole Callendar, RN


Contact Information:

Phone: 615-484-5359

Email: nicole.callendar@vanderbilt.edu




Nicole joined VUMC Orthopaedics/Urology in 2004. She held various roles on that unit including Care Partner, Medical Receptionist, Nurse Extern, Registered Nurse 1/2/3, Relief Charge Nurse to Assistant Manager for the last four years. Nicole served as a member of NLB, VPNPP Central Committee & Surgical PCC Board. She participated in Frontline Leader & S3 Programs to develop her leadership skills. Nicole joined the SSS team in October 2012. She supports 5/6/7 RW & 10S in her CAPS role.




Shawn coomerShawn N. Coomer


Contact Information:

Phone:  429-8171

Email: shawn.n.coomer@vanderbilt.edu



Shawn is the CAPS representative for the Pediatric Critical Care units, PCICU and PICU, the Peds ED, and 7A Pediatric Cardiology. She has worked at Vanderbilt as a nurse since 2010. She worked as a staff nurse on 6RW and 10S, where she also served as a preceptor, back-up charge nurse, and Unit Board Chair. She will graduate with her Master's in Nursing Informatics this August from Austin Peay State University. She joined the System Support team in January of 2014




Lisa GrunwaldLisa Grunwald, RN


Contact Information:

Phone:  615-293-7936



Lisa begin working at Vanderbilt since 1991. First, in labor and Delivery.  While in L&D, she was instrumental in helping to create the OB HED flowsheet, StarForms for OB admissions and the Delivery/OR record.  She also helped in maintaining the QMI systems for monitoring mothers in labor and participated in a Fetal Surgery study.  In July 2007, Lisa joined the SSS team in implementing Admin-Rx.  Her primary focus now is CAPS for NICU, and Newborn Nursery and Acudose initiatives.




Heather FreemanHeather Freeman, RN


Contact Information:

Phone:  615-775-1058




Heather came to Vanderbilt in 1996 and worked as a staff nurse/charge nurse on 9South, with previous experience in Orthopedics.  She assisted the SSS Team with Admin-Rx by serving as a super-user on units that were being implemented throughout VCH and VUH.  Heather joined the SSS Team in 2008  full time and began by working on nights. Currently, Heather is CAPS for Vanderbilt Psychiatric Hospital and the adult ED. She has been instrumental in  VPH  transitioning to HED, Admin-Rx and changes to their admissions process.




MILLICENTMillicent Johnson, RN

Night Support

Contact Information:

Phone: 615-260-1347

Email: millicent.l.johnson@vanderbilt.edu



Millicent has a varied nursing background and most recently worked with renal patients and renal transplant. she was a charge nurse before coming to Systems Support Services. She supports on night shift, rounding throughout the hospital.


Heather Knott



Contact Information: 

Phone: 615-438-9981

Email: heather.k.knott@vanderbilt.edu




Heather came to Systems Support Services from working on 7T3 with transplant services where she worked as a staff nurse and then charge nurse. She started out on nights with Systems Support and now serves as a CAPS in VCH.


TOMTom Mack, RN, BSN 


Contact Information:

Phone:  615-260-1505




Tom began working as a Care Partner at Vanderbilt in 1998 on SICU.  After becoming an RN, he continued to work in SICU for another year and then moved to MICU for the next six years.  He functioned as a charge nurse, precepting orientees, and presenting at annual competencies.  Tom joined the SSS team to help implement a component of Horizon Expert Documentation, AdminRx (medication documentation).  Tom ihas been a project lead for IPAD  pilot, Virtual CWS  and Smart Card (new ID badges). Tom's current focus is CAPS for MICU, 8N and 8S.


LILLIANLillian McGehee, RN, MSN


Contact Information:

 Phone:  615-429-0602




Lillian first came to Vanderbilt in 2001 as a new graduate working in the SICU.  She also worked in the CIU (Care InitiationUnit) taking care of overflow patients from the PACU, clinic, ED, and other areas before being converted to SICU beds.  She has also worked on 9 North for almost three years. Lillian also has experience in Disease Management educating patients on their chronic health conditions.  She is certified in nursing informatics. She currently serves as a CAPS for 9 North, 9 South, and SICU.


SPRINGSpring Morse, RN, BSN


 Contact Information: 

 Phone: 615-260-1647


Spring began as a new graduate at Vanderbilt in the Myelosuppression Unit in 2001.  She was a staff nurse in the MICU from 2002 to 2010 where she was an active preceptor, relief charge nurse, and worked on the rapid response team.  She joined the SSS team in August of 2010.  Spring is team leader for the Traige Call Team in Systems Support.
STEPHANIE PStephanie Philo, MSN, RN
Contact Information:
 Phone:  615-752-8020
Stephanie came to Vanderbilt in 2001 as a staff nurse and later charge nurse on 9 South.  She transferred to Systems Support Services in May 2010.  In August 2010, she graduated with a MSN in Nursing Informatics.  She is certified in Nursing Informatics. Stephanie is the CAPS for 5S, 6S, 7N, COBS and Trauma.
ANGIEAngela Swinger-Lockridge, RN
Night Support
Contact Information:
Phone:  615-260-0392
Angela came to Vanderbilt in 1999 with 5yrs of elder care and rehab nursing experience. She spent a short time working on the Dialysis Unit. She then assisted with opening the first inpatient Non-teaching unit at Vanderbilt in MCN. Where she worked as staff nurse/charge nurse for 8yrs until joining the Colorectal surgical unit in 2008. Angela  joined the SSS team in 2010 with a primary focus of providing support for the night shift.
Sara TSara Turcotte, RN, MSN
Leadership Team
Contact Info: 
Phone: 615-772-1715 

Email: Sara.m.winters@vanderbilt.edu

Sara's background is in neurology. She  is on the Leadership Team. She has her masters in Informatics and is certified in Informatics.
CHARLOTTECharlotte Tyree, RN
Weekend support
Contact Information:
Phone: 615-715-8829
Charlotte's   Clinical background is in Cardiovascular care, Emergency Department, and Telehealth. She has worked at Vanderbilt since 2002, starting on 7N Cardiac Step-down 2002 where she worked until 2008. She worked with SSS 2008-2011 (June) and returned to SSS in 2012  Her primary focus is providing support for the weekend shifts.


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