Systems Support Services

The SSS Team

Click name of team member to jump to their profile

Leadership Team:  Karen Hughart, Gwen Holder, Nicole Callender

Administrative Team: Julie Shadburne

SSS Team: Blair AndersonPeggy Cunningham, Cindy Hutton, Jae Gipson, Millicent Johnson,  Anna Kimbly, Heather Knott,  Tom Mack, Stephanie PhiloCindy Phipps Angela Swinger-Lockridge, Charlotte Tyree, William "Randy" Winstead.

PRN Support: Nola VestValerie Kibler


Karen 2015

Karen Hughart, RN, MSN

Senior Director Nursing and Clinical Informatics

Contact Information:

 Phone:  615-260-1763


Karen has been with the department, now known as Systems Support Services (SSS) since it’s inception in 1992. The department started with one person (Karen!). SSS has grown significantly as we have implemented computerized processes across the organization. Prior to focusing on Informatics, Karen's clinical background was in Children's Hospital where she was a staff nurse, assistant manager, and then manager of Pediatric Medical, StepDown, and Myelosuppression Units. During her tenure in Systems Support, she has been an organizational leader, as well as the SSS departmental Director  with the implementation and ongoing support of Vcare, PCIS, Medipac -Patient Management, WIZ /HEO)- CPOE, StarPanel-EMR, PathworX, HED/AdminRx, and various smaller applications.

Gwen 2015

Gwen Holder, RN, MSN 

Director of Systems Support Services

Contact Information:

 Phone:  615-521-6383

 Email:  gwen.holder@vanderbilt.edu

Gwen came to Vanderbilt in 1984 as a staff nurse and assistant manager of 9 South, a general surgery unit.  She was later named manager for the Inpatient Rehabilitation Hospital and Director of Nursing for Stallworth Rehabilitation Hospital.  Since transitioning to Systems Support 15 years ago, Gwen has led or participated in various initiatives including CPOE, StarPanel, PathworX, and Horizon Expert Documentation/Admin-Rx.  Her current areas of support include MLT, Chemo-Wiz and Preorders.            


julie shadburne

Julie Shadburne

Program Coordinator

Contact Information:

 Phone: 615-875-9666

 Email: julie.a.shadburne@Vanderbilt.Edu

Julie joined Vanderbilt University in fall of 2006. In fall of 2014, she joined the SSS team as Program Coordinator, Her responsibilities include planning/ developing programs and events, assessment of programs/events, and administrative support.


Peggy 2015

Peggy Cunningham, RN, BSN

CAPS: NICU, Stahlman, 4VCH

Contact Information: 615-875-9745

Email: peggy.cunningham@vanderbilt.edu

Peggy has a varied nursing history. She was a travel nurse for 5 years.  She also worked as a float nurse at Saint Thomas Hospital providing nursing support for 3 years to all 3 facilities.  She came to Vanderbilt in 2011 as a Clinical Staff Resource nurse, working as a MS/Step-down float pool nurse for 1 year. After that she worked in CTU/TOBS unit as a staff nurse and RSL . She joined the SSS team in 2015 with a primary focus on providing support as CAPS in the NICU.

Heather K 2015

Heather Knott, RN, BSN

CAPS: VCH 6a-b-c, 7a-b-c, 8a-b-c, 5a, 5c

Contact Information:

Phone: 615-875-9739

Email: heather.n.knott@vanderbilt.edu

Heather came to Systems Support Services from 7T3 where she worked with transplant services as a staff nurse and resource nurse. She started out on nights with Systems Support and now serves as CAPS in VCH for 8 A/B/C, 7 A/B/C, 6 A/B/C, 5 A/B/C and 3A.


Blair 2015

Blair Anderson, RN

CAPS: L&D, 4E, 7T3, NBN, 4MSC,4N

Contact Information:


Email: blair.anderson@vanderbilt.edu

Blair transferred to the SSS team in October 2012. She came to us from Labor and Delivery at Vanderbilt where she worked for 5 years obtaining RN-4 and received her certification in Electronic Fetal Monitoring, prior to transfer to SSS. She will focus on the OB units and their specialized needs, Newborn Nursery, as well as the transplant nurses on 7T3. She also leads MR Taste (monthly Medical Receptionist meeting) Unit Board Chair. She is originally from Memphis and has been working as a nurse since 1996. She began her nursing career at Duke University Hospital after completing her Diploma in Nursing from Baptist School of Nursing.  Blair is the CAPS for Labor and Delivery, 4 East and  7T3.

Nicole 2015

Nicole Callender, RN, BSN

Senior IT Project Manager

Contact Information:

Phone: 615-875-9746

Email: nicole.callender@vanderbilt.edu

Nicole joined VUMC Orthopaedics/Urology in 2004. She held various roles on that unit including Care Partner, Medical Receptionist, Nurse Extern, Registered Nurse 1/2/3, Relief Charge Nurse, and Assistant Manager for four years. Nicole served as a member of NLB, VPNPP Central Committee & Surgical PCC Board. She participated in Frontline Leader & S3 Programs to develop her leadership skills. Nicole joined the SSS team in October 2012.


Anna Kimbley, RN

CAPS: RW 3,4,5,6,7 & 10S

Contact Information:

Office: 615-936-4993

Email: anna.k.kimbley@Vanderbilt.Edu

Anna came to Vanderbilt in 2007 as a Clinical Staffing Resource nurse. She worked as a MS/Step-down float pool nurse. Anna also covered Liver Transplant, Eskind Diabetes and Urology clinics. Anna joined the SSS team in 2014 with a primary focus on providing support for the night shift. Anna is the CAPS for RW 3,4,5,6,7, 10S adn VPH.

TomTom Mack, RN, BSN 


Contact Information:

Phone:  615-875-9750

Email:  tom.mack@vanderbilt.edu

Tom began working as a Care Partner at Vanderbilt in 1998 on SICU. After becoming an RN, he continued to work in SICU for another year and then moved to MICU for the next six years. He functioned as a charge nurse, precepting orientees, and presenting at annual competencies. Tom joined the SSS team to help implement a component of Horizon Expert Documentation, AdminRx (medication documentation). Tom has been a project lead for the IPAD  pilot, Virtual CWS, and Smart Card (new ID badges), and IVT Dashboard and IVT Form. Tom is the CAPS for MICU, CRC, 8N and 8S, 6N and 6T3.

Stephanie 2015Stephanie Philo, RN, MSN

CAPS: 5N, 5S, 6S, 7N, 10N 

Contact Information:

 Phone:  615-752-8020

 Email:  stephanie.philo@vanderbilt.edu

Stephanie came to Vanderbilt in 2001 as a staff nurse and later served as a charge nurse on 9 South.  She transferred to Systems Support Services in May 2010. In August 2010, she graduated with a MSN in Nursing Informatics.  She is certified in Nursing Informatics. Stephanie is the CAPS for 5N, 5S, 6S, 7N, COBS and Trauma.


Cindy Phipps, RN, BSN

CAPS: 9N, 9S, 9T3, 11N, 10T3

Contact Information:

 Phone: 615-875-8631

 Email: cindy.phipps@Vanderbilt.Edu

Cindy began her nursing career at Vanderbilt in 1998 as a staff nurse on 8S. After three years on 8S, she transferred to the CCU, where she worked another three years. The unit was then relocated to 5N, where she served as change nurse for six years. In addition, Cindy has worked in the VUH Access Center as a transfer coordinator for several years, prior to joinging the SSS team in December of 2014. Cindy is the CAPS for 9N, 9S, 9T3, 11N, 10T3

William "Randy" Winstead, RN, BSNRandy


Contact Information:

 Phone: 615-875-7584

 Email: william.r.winstead@vanderbilt.edu

Randy has been with Vanderbilt since 2013 in the adult emergency department. He has a particular interest in emergency medicine and bridging the gap between nursing and computer science. He is excited about having the opportunity to serve Vanderbilt at this capacity and producing positive change. Randy is the CAPS for Adult ED, CTU, TOBS, and 11 South.



Jae Gipson, RN

Night Support

Contact Information:

Office : 615-936-4993

Email: jacqueline.j.chamberlain@Vanderbilt.Edu

Jae has been a nurse for 19 years and began working at Vanderbilt in 2005 in Labor and Delivery. While in L&D, she assisted with setting up and opening the new Maternal Special Care/Triage Unit and worked as a core staff member of that unit. She also received her certification in inpatient obstetrics while working on this unit. Jae transferred to the SSS team in August 2015 and will be providing support to night shift staff. 

Millicent Johnson, RN, BSNMillicent

Night Support

Contact Information:

Phone: 615-875-9745

Email: millicent.l.johnson@vanderbilt.edu

Millicent was a charge nurse on 7T3 (Transplant and Surgical Unit) before transferring to Systems Support Services in November, 2012. Millicent has an extensive nursing background during her nursing career, which started in the mid-eighties. Administrative and management roles included director of nursing for skilled nursing and rehab centers, nurse manager, nurse supervisor, and nurse consultant for survey readiness (state and The Joint Commission) prior to joining the VUMC nursing team in November, 2002. She worked as staff nurse in-patient medicine and nephrology/renal transplant for 6 years, and charge nurse for 6 years on the Nephrology/Renal Transplant floor. Millicent has assisted with the opening and training of 7T3 (Transplant and Surgical Unit) when newly opened in 2012. Millicent is a lifelong learner; first, an LPN, then achieving an ADN, next a BSN from Cumberland university, and most recently a MSN with a concentration in Nursing Informatics from Walden University. Millicent has also received several recognition awards during her nursing career.

Angie 2015

Angela Swinger-Lockridge, RN, BSN

Night Support

Contact Information:  

Cell: 615-260-1087

Office: 615-936-4993

Email:  angela.lockridge@vanderbilt.edu

Angie came to Vanderbilt in 1999 with 5yrs of elder care and rehab nursing experience. She spent a short time working on the Dialysis Unit. She then assisted with opening the first inpatient Non-teaching unit at Vanderbilt in MCN. Where she worked as staff nurse/charge nurse for 8yrs until joining the Colorectal surgical unit in 2008. Angie joined the SSS team in 2010 with a primary focus on providing support for the night shift.


Charlotte Tyree, RN

Weekend support

Contact Information:

 Office Phone: 615-936-4993

 Cell Phone: 615-681-1959

 Email: charlotte.l.tyree.vanderbilt.edu

Charlotte's clinical background is in Cardiovascular care, Emergency Department, and Telehealth. She has worked at Vanderbilt since 2002, starting on 7N Cardiac Step-down in 2002 where she worked until 2008. She worked with SSS 2008-2011 (June) and returned to SSS in 2012  Her primary focus is providing support for the weekend shifts.


Valerie Kibler, RN NPVal

Contact Information:

Phone: 615-875-9666

Email: valerie.a.kibler@vanderbilt.edu

Val has had many roles at Vanderbilt from Director of Admitting to support for the MCN units and at her retirement was on the Systems Support Leadership team. She has come back to the team part-time and returning to her CAPS support for MCN!

Nola Vest

Nola Vest, RN, Med

Contact Information:

Cell: 615-260-1087

Email: nola.vest@vanderbilt.edu

Nola worked for SSS developing and overseeing our training and education of staff. She retired from full time work and we gladly welcome her back.

Cindy Hutton, RN

Night Support

Contact Information:  

Office: 615-936-4993

Email:  cindy.hutton@vanderbilt.edu

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