SSS On-Call Manual

TABLE OF CONTENTS

                                                                                                                                                   

 AcuDose                                                                      

• AcuDose Tips for On Call
• How to Correct Patient Specific Drawer Access

Admin-Rx

• Create Barcode
• Documenting Vaccines in Admin-Rx 
• VCH Tip Sheet
• VUH Tip Sheet

Alarmpoint/Pegasus/Call

• IT Service Management website
  • Pegasus (call, change requests)
  • Alarmpoint
  • VPN
• Help Desk Direct Line Numbers
• SM Mobile Sign-In
• How to Get a Problem Resolved that No One Owns
• How to Set a Vacation Replacement in Alarmpoint
• How to Determine Appropriate Group to Forward a Ticket to
• How to Find Out Who is On Call for Other Groups
• How to Reassign Tickets to the StarPanel Team 10.12

Care Organizer

• Assignment Troubleshoot
• Create Assignment
• End Assignment

Downtime

• Downtime Banners and Messages
• Downtime MARS - Where They Print 
• Downtime Quick Reference
• Fax:  Fax Template for SSS Housewide Fax Messages Sent during Downtime
• Fax:  How to Send a Fax from Your Work Computer
• Horizon Clinical Systems Trouble Shooting Table
• Horizon Expert Documentation Downtime
• Major Incident Phased Response
• Telemetry Server Downtime 
• Important Downtime Links:
  • Disaster Recovery
  • Emergency Preparedness
  • Critical Infrastructure Assessment Tool
  • Other DT Resources - located on SSS Education Webpage
  • HICS form 214 - use to document during a bridge call

ED and EDIS

• Documenting Infusion Start and Stop Times in Order Tracker
• ED Discharge Application (in StarPanel)
• ED Expect Form for Adult Emergency Department
• ED Expect Form for Pediatric Emergency Department
• ED Transfer to PHV
• Emergency Department Documentation Support Teams
• Matrix of Dependencies of EDIS
• Order Tracker
• Printing in the Emergency Departments
• Vanderbilt Psychiatric Hospital (VPH) Patient Transfer to VUH/VCH Inpatient Status through Emergency Department: Admitting Liaison Instructions
• Vanderbilt Psychiatric Hospital (VPH) Patient Transfer to VUH/VCH Inpatient Status through Emergency Department: Nursing Instructions
• Viewing and Printing Adult ED Nursing Assessment Documentation
• Viewing Orders Completed in the Emergency Department in StarPanel

Hardware/Network

• Common Network Terms
• CWS Print Tables
• Education for Inpatient Whiteboard Acknowledgement of New Physician Orders
• Determine CWS Usage History
• How to Find the IP Address Technical Method 3.13
• How to Resize CWS Screen Resolution
• How to Set Inpatient Whiteboard Census to Training in StarPanel
• Information to Remote into Training Room AWS's and CWS's 3.13
• iPad Set Up and Virtualization Access
• Location Implementation:  Quick Tips
• Marty's Print Troubleshoot Steps
• New Printer Set-Up
• Print Table:  How to Set-Up Access
• Print Sub-System
• Steps to Prepare Tamper-Proof Printers
• Tamper Resistant Printer Toner Information and eProcurement Instructions
• Virtual CWS Training 8.12
• Zebra Armband Trouble Guide

HED

• Change HED to Live, Train, or Test on an AWS,or Change TTY ID
• DAS Missing
• DAS Tips and Vents
• DAS/Monitored Vital Signs
• Data Print from HED/StarPanel
• How to Change a TTY ID on a CWS
• How to Search Active Patients<48h p DC
• Steps to Create a Barcode
• Troubleshooting IAEs 8.12

HEO/WIZ

• "@" Function in HEO/Wiz from STAT Screen
• Anesthesiology Emergency Airway Consult
• Blood Ordering VGR
• EAEX, EPEX, and VUIT Locations in HEO/WIZ
• EBM Specialists Clinical Service Coverage
• Insulin Advisor SQ VUH
• Orders Entered but Not Saved in HEO/Wiz Resulting in Duplicate Order Numbers
• PeriOp HEO Order Printer Summary
• Playback Steps for Class
• Pre-Admission Medication List (PAML) Complaint Resources
• PreOrders Guide for Providers
• Print Sub-System
• Registry Orders
• Remove from Census
• Scratch Census
• Setting Up a New Consult Service

Medipac

• How to Admit a Patient in Medipac
• How to Look Up Who is Making Changes in Medipac Using TSO
• How to Perform an Appropriate Patient Search in Medipac
• How to Set Up an Account in Medipac
• Census Maintenance
• Patient Registered Under Wrong MRN
• PAV4 Transfer
• PAV4 PPT
• Transfer/Discharge/Depart
• What is a Pre-Admit Account in Medipac

Resources

• BOXI Instructions (adding users to Clinical Query Ref Business Objects reports)
• Central Monitoring Units
• EBM Specialists Clinical Service Coverage (ordersets)
• E-Docs: How to Submit a Document for Approval
• Emergency Operations Center (EOC) Guidelines and Contact
• "Go To" List By Areas of Expertise
• How to Access VandyWorks to See Staff Schedules
• How to Request an Outlook Plug-In for Accellion (For Secure Attachment in AWS)
• How to Send a Secure Attachment in Email (FTA for CWS)
• How to Troubleshoot Skylight TV (VUH Pilot)
• How to Add SSS Events Mailbox and SSS Personal Calendar in Outlook
• Locating Procedures Performed by a Provider
• SSS Emergency Recall Phone Tree
• Survey Monkey
• Tab and CWS ID names by Unit
• Unit Phone Numbers and CWS ID's - VCH
• Unit Phone Numbers and CWS ID's - VUH
• VMG Outpatient Clinical Systems Specialists Assignments

RxStar

• Electronic Submission of a Script
• Integration Testing for RxStar
• RxStar Print Service User Guide
• Troubleshooting Access for a Provider in RxStar
• Troubleshooting Mismatched Medications for a Provider in RxStar vs. StarPanel
• VUMC Approved Printers for RxStar

StarPanel

• Accessing a Provider's Tasklist
• Admission History:
  • Nursing Admission History Policy
  • Entering Vaccine History on Immunization Record
• Adding/Removing Alert Flags for the Patient Medical Record in StarPanel
• Change from Final to Draft
• Change Database and Move Document
• Changing Database when Saving a Document
• Changing StarForm from Complete to Draft Status
• Electronic Cardiac Rhythm Strips Process
• How to Add URL Links to StarPanel
• How to Change a Name/Role in StarPanel
• How to Correct Documents Scanned into Wrong Patient Chart
• How to Find a Missing Document in StarPanel via Big Brother
• How to Upload Documents/Pictures in StarPanel
• How to Create a Message Basket in StarPanel
• How to Delete a Message Basket in StarPanel
• Options to Send Messages to Providers Not in Your Message Basket Dropdown List
• Setting Up the Inpatient Whiteboard on L&D and 4MSC CWS's with Fetal Monitoring Screensavers
• Troubleshooting Disappearing Panels
• Using Data Dump to Export Data from StarPanel
• VUMC Staff ED Data to Sequester

Systems Access 

• Amanita Explained
• Amanita Sign-On
• Correcting Names and Titles in Various Applications
• How to Edit Name in Email or add Alternate Email Address
• How to Add the New Clinical Remote Agent to Desktop
• How to Reset Passwords for Training ID's
• Point of Use (POU) Process for On Call
• Point of Use (POU) Process for Security Managers
• Process for Assisting Users with Systems Access Issues (Especially After Hours)
• Provider Support Services/Credentialing Contacts MD and NP
• Reset Password SSN
• Sprint Broadband Card PowerPoint from Lisa Grunwald
• Star Account Manager Help
• Systems Access Spreadsheet (who gets access to what)
• Teletracker -- Troubleshooting Access
• Verifying Provider has Correct Setup in Medipac and Amanita
• Tips on Resetting VUnetID epassword