Skill: Service development and management
 
Definition
Ability to develop new programs and services, as well as refining existing ones as needed. Ability to measure service quality and adjust to ensure the highest standard.
References
  • Hernon P, Powell RR, Young AP. University library directors in the ARL: the next generation, part 2. College and Research Libraries 2002 63(1): 73-90.

    White, GW. Head of Reference Positions in Academic Libraries: A survey of Job Announcements from 1990 through 1999. Reference and User Services Quarterly. Vol. 39, no. 3; p. 265-272.

    Roper FW, Mayfield MK. Surveying knowledge and skills in the health sciences: results and implications. BMLA 1993 81(4): 396-407.

    Hernon P, Powell RR, Young AP. University library directors in the ARL: the next generation, part 2. College and Research Libraries 2002 63(1): 73-90.

    Giuse NB, Huber JT, Kafantaris S, Giuse DA, Miller MD, Giles DE, Miller RA, Stead WW. Preparing librarians to meet the challenges of today's healthcare environment. JAMIA 1997 4(1): 57-67.

    Bowden VM, Olivier ER. The first professional position: expectations of academic health sciences library employers. Bulletin of the Medical Library Association. April 1995. 83(2); p. 238-9.

    Albitz RS. Electronic resource librarians in academic libraries: a position announcement analysis,1996-2001. Portal 2002 2(4): 589-600.