April 21, 2011

Work/Life Connections Announces Career Ladder Series Schedule for May

The Career Ladder Series is for anyone wanting to sharpen customer service skills and is great for front line staff. Take one or take them all. Join us for the classes listed below. Click the Career Ladder Series link to view complete details on class descriptions, locations and times.

• Encountering the Distressed Customer, Tuesday, May 3

• Resolving Conflict, Thursday, May 12

• Handling Anger, Tuesday, May 17

Each class qualifies as a customer service class for the PSR career ladder advancement - one contact hour each.

Log in to the Learning Exchange to register. Read "Enrolling Yourself in a Self-Paced Course or Learning Event" to learn how to enroll. Space is limited to 10 participants per class.

Work/Life Connections-EAP is part of Faculty and Staff Health and Wellness.