April 28, 2011

Work/Life Connections Class on Distressed Customers, Tuesday, May 3

The Career Ladder Series is for anyone wanting to sharpen customer service skills and great for front line staff. Take one or take them all. Join us for the classes listed below. Click the Career Ladder Series link to view complete details on class descriptions, locations and times.

• Encountering the Distressed Customer Tuesday, May 3 limited to 25 people

• Resolving Conflict Thursday, May 12 limited to 10 people

• Handling Anger Tuesday, May 17 limited to 10 people
Each class qualifies as a customer service class for the PSR career ladder advancement - 1 contact hour each.

Log in to the Learning Exchange to register.Read Enrolling Yourself in a Self-Paced Course or Learning Event to learn how to enroll.

Work/Life Connections-EAP is part of Faculty and Staff Health and Wellness.