July 7, 2011

Phone Upgrade To Interrupt Service Early Sunday Morning

Information Technology Services (ITS) plans to upgrade the Vanderbilt telephone system on Sunday, July 10, 2011, beginning at 4 a.m. The upgrade will take approximately 15 minutes to complete. During the upgrade the Vanderbilt telephone system will be unavailable.

While there may be times during the upgrade when telephones appear to work, please do not rely on them until the upgrade is complete. The red phone system will be active and available for the duration of the upgrade. An updated red phone directory may be obtained from  http://its.vanderbilt.edu/voice/redphone_dir

Following the upgrade, it is important for voicemail box owners to check for new voice messages even if the voicemail indicator light is off. All other phone settings, like call forwarding and speed dial, should remain unchanged but it is wise to verify all telephone settings are intact and reset them if necessary.

Operator Services will begin making overhead announcements 30 minutes before the upgrade and also provide text messaging to appropriate call groups before downtime. Announcements will be made when the upgrade is complete.

If you have questions, please contact ITS at 3-9999.