September 26, 2013

Patient and visitor parking moving to automated payment system

With the implementation of a new automated parking system by the end of the calendar year, there will be a $7 fee for patient and visitor parking on Vanderbilt University Medical Center’s 21st Avenue campus in the East, Central and South Garages.

All patients and visitors to VUMC’s campus will continue to be able to utilize the convenience of valet parking services at the designated hospital and clinic entrances for the same fee.

The fee provides continual parking for 24 hours in the designated garages and surface lots. Drivers may leave and return to park anytime during this period without any additional charge.

For patients or visitors who come to the Medical Center frequently, discounted five-day, 15-day and 30-day parking passes will be available at gift shops in Vanderbilt University Hospital, the Monroe Carell Jr. Children’s Hospital at Vanderbilt and in the Parking and Transportation Services office located in the East Garage. Additional point-of-service locations to obtain discounted passes are being developed. Other discounted passes, such as multi-day discounted passes for certain patient populations, are being developed but are not yet finalized. Processes are also under review for providing further assistance to indigent patients.

All Vanderbilt faculty and staff will continue to pay for parking in employee-designated parking areas. Vanderbilt faculty and staff who work on the 21st Avenue campus can park in their assigned employee parking areas or will need to pay the $7 fee to park in areas designated for patients and visitors when receiving health care services. This also affects Vanderbilt employees who work at other locations but visit the Medical Center’s 21st Avenue campus.

The new fee is necessary as VUMC is moving access to these facilities to an automated parking monitoring system, mirroring the practice of major medical center complexes in most cities.

The new system works in this manner: drivers will pull a parking ticket as they enter a garage or lot. They should take the ticket with them as they leave their vehicle since payment needs to be made before returning to their car, using pay machines conveniently located along pedestrian routes into the garages, in the parking lots and near valet stands. The machines will accept cash or debit/credit cards and will validate the parking ticket as paid so that it can be inserted into the machine at the exit to lift the gate.