May 30, 2014

HCAHPS overview training

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS, also known as the CAHPS Hospital Survey, is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience.

For VUMC-specific details about HCAHPS and VBP, the Service Measurement and Improvement Office offers an HCAHPS Overview course once a month. In this two-hour class, you will be provided with an introduction to HCAHPS along with the background and methodology of the survey, VUMC and competitor results and an overview of the HCAHPS application in PRC EasyView. Value Based Purchasing will also be covered during this class.

To select a date to attend, click here to be directed to the LMS. Once on the LMS homepage, click in the Search Course box, enter HCAHPS, and select the HCAHPS Overview class.

If you have any questions, please email the Service Measurement and Improvement Office at