EpicLeap core design advisor shares excitement for new scheduling processAs the Associate Operating Officer of Vanderbilt Children's Outpatient Clinics, Layle Kenyon, is no stranger to improving processes. It’s her job to stay on top of satisfaction among patients, families, providers and staff, and empower teams to make it continuously happen. So, when asked to be a Core Design Advisor (CDA) for the EpicLeap project, Kenyon jumped right in to provide support from her vantage point. Looking back on the progress, she says, "We’re going to be in a really good place."
Kenyon has been involved in a lot of strategic sessions along the way. “We’ve been taking a global perspective of the whole process while keeping our regional constituencies in mind,” she says. “I like how the people involved are taking the opportunity to leverage eStar versus just adapting the workflows to our current processes.”
Sharing an example of how eStar could improve the scheduling processes, Kenyon says, “Right now, many of the slots in a provider’s schedule are pre-designated visit types—a slot for a new patient, a return or post-op, and with varying lengths of time for each visit. The new template model will be more open, built with increments of time that you can combine, like a set of Lego pieces, to more flexibly and easily meet the demand, which is not always predictable.”
The whole project has been great for not only streamlining processes but also gaining an understanding of how other parts of VUMC operate. Kenyon adds, “As we’ve cross-populated ideas, it has afforded us a great gift to fix things—like old systems that have been cobbled together—so we can be more efficient and effective as we go forward, because we’ll need to be.” Reflecting on the working relationship with Epic, Kenyon says, “There is so much goodwill there—time and effort trying to build the most effective tool for the future. It’s been inspiring to watch that work.”
While so much progress has been made, the work isn’t done yet; so Kenyon encourages anyone with an interest to get involved. “I personally have enjoyed being a part of the EpicLeap project and seeing how committed the Vanderbilt leaders are—leaving no stone unturned as they put in significant energy to make the transition a success. There will be growing pains, but in the end, having a much more homogeneous electronic medical record is going to help providers, staff and patients tremendously.”