July 12, 2018

Introducing Teladoc, a new Tier 1 service for VUMC Health Plan members

Employees who are VUMC Health Plan members and their adult dependents now have access to Teladoc, a virtual care service staffed by more than 3,000 licensed physicians who can diagnose and treat a wide range of non-emergent medical conditions, from rashes to upper respiratory infections. Teladoc physicians are U.S. board-certified and state-licensed with average 15 years of practice experience.

The Teladoc service is not meant to replace your primary care provider, who coordinates your care over time.  Instead, it is a convenient and affordable option that allows you to talk to a physician who can diagnose, recommend treatment, and prescribe medication when appropriate for many of your non-emergent medical issues. It is important to let your primary care provider know if you have been prescribed a new treatment by a Teladoc physician.

On-demand appointments are available 24/7/365. You can also schedule an appointment for a specific date and time between the hours of 7 a.m. and 9 p.m. CST. Appointments can be completed over the phone or by video.

You can get started with Teladoc even before you have a need for a visit. Simply download the Teladoc mobile app from the iTunes or Google Play store or visit www.teladoc.com/aetna on your computer. Create a Teladoc account using your Aetna member ID and complete a brief medical history. You must complete the medical history before requesting an appointment, however.

Teladoc visits are charged at the Vanderbilt Health Affiliated Network rate; copays are $20 for Aetna Plus and Aetna Select members. HealthFund employees pay the full cost of the visit, $40, if they have not met their deductible; otherwise they pay 10 percent coinsurance ($4). You will only be charged after the appointment is completed.

Frequently Asked Questions

How much does a Teladoc appointment cost?

Teladoc visits are charged at the Vanderbilt Health Affiliated Network rate; copays are $20 for Aetna Plus and Aetna Select members. HealthFund members pay the full cost of the visit, $40, if they have not met their deductible. HealthFund members who have met their deductible will pay 10 percent coinsurance or $4.

Will I talk to certified physicians?

Teladoc’s physicians are U.S. board-certified, licensed in Tennessee (or the state from which you are calling) and have an average 15 years of practice experience.

I have a dependent over 18-years-old. Can I register my dependent under my Teladoc account?

No. Any member over the age of 18 — even a dependent — must register for his/her own account.

How soon will I receive a call from the physician after I request an appointment?

Your appointment should take place within an hour or the request or you will not be charged for the appointment.

How can I check the ETA of an appointment?

If you have requested the appointment via the mobile app, refreshing the app will show a current estimated time before appointment.

What if I need to cancel an appointment?

To cancel an appointment, simply do not answer your phone. The physician will attempt to contact you three times before canceling the appointment at no charge to you.

What if I need to change my appointment?

To change an appointment, contact Teladoc at 1.855.835.2362

What medical conditions do Teladoc physicians treat?

•                Sinus problems

•                Bronchitis

•                Allergies

•                Cold and flu symptoms

•                Respiratory infection

•                Ear infection

•                And more

Will a record of my visit be sent to my primary care physician?

With your consent, Teladoc will provide information about your appointment to your primary care physician.

Can I get a prescription?

Teladoc does not guarantee prescriptions. It is up to the physician to recommend the best treatment. Teladoc’s physicians do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc physicians.

Can I choose the pharmacy to which my prescription is sent?

Yes. If the physician prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice. SureScripts uses a geo search, so if you want to use the Vanderbilt Outpatient Pharmacy, you will need to put in VUMC’s zip code or address.