June 27, 2019

New dates announced for events supporting clinician enrollment in secure texting and paging app MH-CURE

To further assist clinicians in enrolling in and using MH-CURE, the new application for secure texting and paging of clinical information, the MH-CURE team will be hosting another series of support events. These events will take place in the Light Hall lobby the last week of June. Team members will be on hand to answer questions and help clinicians walk through the installation process.

Event dates and locations are as follows:

  • June 24, 7 a.m. – 2 p.m., Light Hall - South Lobby
  • June 25, 7 a.m. – 2 p.m., Light Hall - South Lobby
  • June 26, 7 a.m. – 2 p.m., Light Hall - North Lobby
  • June 27, 7 a.m. – 2 p.m., Light Hall - North Lobby
  • June 28, 9 a.m. - 2 p.m., Light Hall - South Lobby

New residents and fellows will have a dedicated kiosk on June 26, located in the Light Hall Breezeway (Third Floor).

Secure platforms are required by VUMC policy to protect both patient privacy (including Protected Health Information, “PHI”) and VUMC information systems and technology infrastructure.  After June 30, 2019, any mobile device (smart phones and tablets) which will connect to a VUMC information system will require installation of Intelligent Hub, the Mobile Device Management (MDM) platform selected by VUMC.  This technology provides data security when using mobile devices comparable to that achieved for desktop and laptop computers connecting from remote locations to VUMC systems using Multi-Factor Authentication (MFA) in concert with VUMC’s Virtual Private Network (VPN).

To comply with updated security and encryption standards when using paging or text messaging, VUMC has selected MH-CURE by Mobile Heartbeat as the application functioning within the MDM platform to permit secure communication among clinical team members. MH-CURE is integrated with Synergy and eStar so pages and text messages can be sent efficiently to the right team member at the right time. A few points of emphasis and clarification around the project:

  • Installation of Intelligent Hub is required on any mobile device which will access VUMC systems after June 30, 2019 — clinicians should install this by ASAP.  Installation of MH-CURE within the MDM enables secure paging and texting on mobile devices through the MH-CURE application.
  • After June 30, 2019 there must be no texting of PHI on mobile devices not secured with these new applications. 
  • Pagers using secure encryption technology will supplement the MH-CURE application for:
    • Residents and fellows;
    • Clinicians who see patients at off-site locations (e.g., Stallworth and the VA) or in locations with Wi-Fi and cellular data connectivity challenges; and
    • Clinicians who need to continue using a pager due to specific clinical workflow requirements.
  • Pagers using secure encryption technology may be used instead of paging through the MH-CURE application for those who prefer not to use a mobile device to connect to VUMC information systems and who will not communicate PHI using unsecure text messaging technology.  To comply with information security requirements, the common current practice of forwarding pagers to mobile devices will no longer be permissible.  
  • Pagers will continue to be provided at no expense to VUMC clinicians.  Guidance will be forthcoming on how clinicians will turn in an existing non-secure pager or swap an existing non-secure pager for an encrypted pager.
  • Instructions are available for self-installation of Intelligent Hub and MH-CURE.
  • FAQs are being continuously updated to address relevant questions, including:
    • Data and battery usage
    • Connectivity concerns
    • Requirement for Mobile Device Management (MDM) application
  • eLearning is now available demonstrating the features and functionality of MH-CURE

Clinicians who have technical questions or need assistance with the installation process should attend an enrollment event or call the Help Desk at 343-HELP (4357).

Clinicians who have non-technical questions, please direct them to their clinical leadership, who will forward them to the project team. Please review the FAQs before raising a non-technical question, as many frequently expressed concerns have been addressed.